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Avid, you were only meant to cancel the ONE subscription!
Very frustrating issues with Avid Online sales. Posting here hoping to find a solution!
Purchasing upgrades at the label studio I work at is hard - I literally have to have someone there with me with an Amex. So we purchased the PT subscription plan. It didn't seem to go through; so we tried it again. A couple of hours later, 2 support plans appeared. So - I opened a case asking them to cancel one of them. They did - except they cancelled BOTH plans. Which would have been fine, only they only refunded one of them. I've opened cases online; no response in a week (we've got an ultimate subscription in a large studio - this is not great customer support!). Chatbot is useless; customer service agents are not online ever. So - what are my options? take out an ASC to order the refund - pay for another subscription, in order to get a supported product so I can request a refund on the first one? Wait and hope the studio can limp along until Avid decide to answer the case? If I do take out an ASC, will it be refunded since clearly it's an error on the part of Avid? This is really frustrating. I'm normally a defender of Avid but this is starting to test my patience. The tech support from Waves (callback on a sunday) was insanely good by comparison. |
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