Pro Tools Crashes when bouncing to mp3?

[moonwalker2]

Hello!

Sometimes PT10 crashes when it bounces an mp3 to disk.

I made a printscreen of what is shown: http://imageupload.org/en/file/189217/pro-tools-crash.jpg.html



SiSoftware Sandra

ID
Host Name : Studio
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name To Be Filled By O.E.M.
Serial Number : System Serial Number
Chassis : Chassis Manufacture Desktop
Mainboard : ASUS M4N68T
Serial Number : MT7006013602093
BIOS : AMI (OEM) 1102 02/28/2011
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Total Memory : 4GB DIMM DDR3

Processors
Processor : AMD Phenom(tm) II X4 945 Processor (4C 3GHz/3GHz, 2GHz IMC, 4x 512kB L2, 6MB L3)

Chipset
Memory Controller : AMD F10 Athlon 64/Opteron/Sempron HT Hub 2x 1GHz (2GHz) FSB, 2x 2GB DIMM DDR3 2x 670MHz (1.34GHz)

Memory Module(s)
Memory Module : A-Data 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : A-Data 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce 8600 GT (Microsoft Corporation - WDDM v1.1) (32 SM4.0 1.1GHz/1.08GHz, 256MB DDR3 1.41GHz 128-bit, PCIe 1.00 x16)

Graphics Processor

Storage Devices
Seagate ST3802110A (80GB, ATA100, 3.5", 2MB Cache) : 75GB (D:)
SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache) : 932GB (C:) (I:)
Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, 7MB Cache) : 149GB (E:)
SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, 32MB Cache) : 699GB (F:)
WDC WD5000AAVS-00ZTB0 (500.1GB, USB2/SATA300, 3.5", 5400rpm, 8MB Cache) : 466GB (J:)
TSSTcorp CDDVDW SH-S223F (SATA150) : N/A (G:)
Disk (, DVD+-R, CD-R, 512kB Cache) : N/A (H:)

Logical Storage Devices
2 (D:) : 75GB (NTFS) @ Seagate ST3802110A (80GB, ATA100, 3.5", 2MB Cache)
5 (I:) : 100MB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
3 (E:) : 149GB (NTFS) @ Hitachi HDS721616PLA380 (160GB, SATA300, 3.5", 7200rpm, 7MB Cache)
4 (F:) : 699GB (NTFS) @ SAMSUNG HD753LJ (750.2GB, SATA300, 3.5", 7200rpm, 32MB Cache)
My Book (J:) : 466GB (FAT32) @ WDC WD5000AAVS-00ZTB0 (500.1GB, USB2/SATA300, 3.5", 5400rpm, 8MB Cache)
1 (C:) : 931GB (NTFS) @ SAMSUNG HD103SJ (1TB, SATA300, 3.5", 7200rpm, 32MB Cache)
Optical Drive (G:) : N/A @ TSSTcorp CDDVDW SH-S223F (SATA150)
Optical Drive (H:) : N/A @ Disk (, DVD+-R, CD-R, 512kB Cache)

Peripherals
LPC Hub Controller 1 : ASUS MCP61 LPC Bridge
LPC Legacy Controller 1 : T2 87-21
Audio Device : ASUS MCP61 High Definition Audio
Audio Codec : VIA VT1708S HD Audio
Audio Device : 6656 0001h
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : ASUS MCP61 LPC Bridge
Disk Controller : ASUS MCP61 Memory Controller
Disk Controller : ASUS MCP61 IDE
Disk Controller : ASUS MCP61 SATA Controller
Disk Controller : ASUS MCP61 SATA Controller
USB Controller 1 : ASUS MCP61 USB Controller
USB Controller 2 : ASUS MCP61 USB Controller
FireWire/1394 Controller 1 : 1486 VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
SMBus/i2c Controller 1 : nVidia MCP5 SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5 SMBus 2

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : NVIDIA nForce Networking Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[Zuzudaddy]

I have the same problem on two different machines. For me when I bounce to any format, protools crashes about 10 or 20 seconds in, it just hard freezes and I have to end the process to get out. What I have found is if I am mixing or editing for a while and then bounce it will crash. If I save all work close protools and reboot, then load protools and bounce right away it makes it all the way through the bounce. I have yet to figure out why tho.... Maybe this will help you.

Sean

[moonwalker2]

What you are experiencing seems to be a little different from what i am experiencing. I can bounce to Wav without any problem. When bouncing to mp3 it bounces the whole track, but when it starts converting it crashes. I end up with an mp3 file on my desktop, but it is damaged and won't play.

[adassumpcao]

The same thing is happening to me! I tried to all possible configurations in the playback engine but without success.

The only workaroundI've found was to simply export normally to WAV and then use WinLame to convert it to mp3.

This is a little boring because sometimes you just want to take a snapshot for the client to hear it, and you have to export it in WAV 16bits with a dithering plugin, and only then you can convert it with Lame. Sometimes you just want something quick, and this option to export directly to mp3 would be very nice, if working correctly! :/

[moonwalker2]

Great that someone can confirm this, so it isn't just a bad installation or some strange hardware problem in my computer. Anyone from avid who knows about this?

[adassumpcao]

I really don't know, maybe we should report it.

Can someone post this problem at ideascale in the Bugs category?