Error Message: cannot parse audio file

[T-Diddy]

Hi Guys
I get this error message after I double click on a protools session file to open it after I moved the file from it's original hard drive onto a new hard drive. Cant get it to play from the new hard drive. Thanks for any ideas.

[Kris75]

Is your new drive formatted to Fat32 by chance?

[AlexLakis]

I've solved this issue in the past by trashing preferences/databases. Go on all your drives, delete all the "Digidesign Database" folders. Then go into Program Files\Digidesign\Pro Tools and delete the Databases folder there. I forget if I had to trash my DAE Prefs folder in Common Files as well, but I don't believe so. Hope this solves it for you!

[T-Diddy]

Hi All

Trashing prefs/databases does not seem to fix this issue, can anyone offer any alternative ideas or solutions?

[T-Diddy]

Hi Guys
I get this error message after I double click on a protools session file to open it after I moved the file from it's original hard drive onto a new hard drive. Sometimes the file will play but the edit/mix windows appear broken up which renders the GUI totally unusable. Thanks for any ideas.

[T-Diddy]

OK I hope this will help you help me:

SiSoftware Sandra

Computer
Model : Gigabyte 965P-S3
Workgroup : WORKGROUP
Host Name : RYAN
User : user

Processor
Model : Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz
Speed : 2.67GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Gigabyte 965P-S3
BIOS : Award (Phoenix) F9 04/26/2007
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.5GB DIMM DDR2

Chipset
Model : Giga-Byte P965/G965 Memory Controller Hub
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 416MHz (832MHz)

Memory Module(s)
Memory Module : Kingmax KLDE88F-B8KB5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Kingmax KLDE88F-B8KB5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)

Video System
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.35GHz, 256MB DDR3 2x720MHz, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.35GHz, 256MB DDR3 2x720MHz, PCIe 1.00 x16)

Storage Devices
ST3750640AS (750.2GB, SATA300, 3.5", NCQ, 16MB Cache) : 699GB (C:) (D:) (E:)
Hitachi HDT721016SLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache) : 149GB (G:) (H:)
Ð÷IÇ. (SATA4800, DVD+-RW, CD-RW, NCQ, 26MB Cache, 4GB Flash) : 2GB (F:)

Logical Storage Devices
Hard Disk (C:) : 311GB (NTFS) @ ST3750640AS (750.2GB, SATA300, 3.5", NCQ, 16MB Cache)
Graphics (D:) : 50GB (NTFS) @ ST3750640AS (750.2GB, SATA300, 3.5", NCQ, 16MB Cache)
AUDIO A (E:) : 337GB (NTFS) @ ST3750640AS (750.2GB, SATA300, 3.5", NCQ, 16MB Cache)
AUDIO B (G:) : 20GB (NTFS) @ Hitachi HDT721016SLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache)
BACKUP (H:) : 130GB (NTFS) @ Hitachi HDT721016SLA380 (160GB, SATA300, 3.5", 7200rpm, NCQ, 7MB Cache)
LRMCFRE_EN_DVD (F:) : 2GB (UDF) @ LITE-ON DVDRW LH-20A1H (SCSI, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Giga-Byte 82801HB/HR (ICH8/R) LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : Giga-Byte 82801H (ICH8) HD Audio Controller
Audio Device : Creative Labs SB1040
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Giga-Byte 82801H (ICH8) 4 port SATA Controller
Disk Controller : Giga-Byte 82801H (ICH8) 2 port SATA Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte 82801H (ICH8) USB UHCI #4
USB Controller 2 : Giga-Byte 82801H (ICH8) USB UHCI #5
USB Controller 3 : Giga-Byte 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : Giga-Byte 82801H (ICH8) USB UHCI #1
USB Controller 5 : Giga-Byte 82801H (ICH8) USB UHCI #2
USB Controller 6 : Giga-Byte 82801H (ICH8) USB UHCI #3
USB Controller 7 : Giga-Byte 82801H (ICH8) USB2 EHCI #1
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Journal Note Writer Driver (600x600, Colour)
Printer : Canon MP630 series Printer (USB, Colour)
Printer : Adobe PDF Converter (4000x4000, Colour)

Network Services
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6000
Platform Compliance : x86

Windows Experience Index
Current System : 5.5

[TOM@METRO]

Have you told us what interface and PT version you are running?

If the 7mb cache Hitachi is the new audio drive, it may not be enough in terms of cache. The others appear to be partitions on the system drive, and that won't work properly for you.

[T-Diddy]

Thanks Tom I am running 7.4 on an Mbox2

can the Hitachi Cache be set to a bigger size? What size does the cache need to be?

[T-Diddy]

Hi Tom

What is the optimum (or at least working) set up for recording/playback and backup with hard disks?

Many Thanks for your help