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  #1  
Old 04-06-2021, 01:14 AM
noiseboyuk noiseboyuk is offline
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Default Avid Complete Plug-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

A couple of weeks back I renewed my annual support plan for Ultimate, which all went through fine. I only just noticed however that the Complete Plugin Bundle did NOT renew. In iLok manager I pressed the refresth button, which renewed the Falcon license (which I never used) but said the Plugin Bundle was "pending".

What's going on here? Thanks for any help.
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Guy Rowland
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  #2  
Old 04-06-2021, 07:52 AM
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reichman reichman is offline
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Default Re: Avid Complete Plugin Bundle not renewing

I have the EXACT same problem. I just called support. I renewed my annual support plan as I do every year, but now all my Avid Pro plug-ins are going to expire tomorrow (!). I need them.
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  #3  
Old 04-06-2021, 07:55 AM
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reichman reichman is offline
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Default Re: Avid Complete Plug Ins Bundle, I can't renew my subscription

I have the same problem. Paid for my annual renewal. My Avid Complete Plug In Bundle is going to expire tomorrow. Tried to Refresh Subscriptions. Didn't work.
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  #4  
Old 04-06-2021, 01:16 PM
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Default Re: Avid Complete Plug Ins Bundle, I can't renew my subscription

I have the same problem. The bundle runs out tomorrow even though I’m fully paid up. Also tried to refresh.


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  #5  
Old 04-06-2021, 01:19 PM
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Default Re: Avid Complete Plugin Bundle not refreshed on a renewed Pro Tools Ultimate Update

Same here!!!


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  #6  
Old 04-06-2021, 01:32 PM
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Default Re: Avid Complete Plugin Bundle not refreshed on a renewed Pro Tools Ultimate Update

Here is my case number. 04150696. It’s says it’s queued.


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  #7  
Old 04-06-2021, 02:45 PM
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Default Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

We had a mix of issues across 2 threads so I cleaned these up... a couple were expired Avid Complete Plug-In Bundle subscriptions and Pro Tools Ultimate Update Plans which explains why the bundle licenses were expired.

I'm looking into these recent reports for the plug-in bundle expiring on a renewed Pro Tools Ultimate Update Plan and will follow up via support cases. If you have a current Pro Tools Ultimate Update Plan I'd recommend that you enable the Publisher License ID column in iLok License Manager to check your licenses for the System ID which should match your product in my.avid.com/products or Avid Link.
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Old 04-06-2021, 03:22 PM
noiseboyuk noiseboyuk is offline
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Default Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

Thanks Jeffo - I've just replied to your support ticket. I have no Publisher ID on my Plugin Bundle at all.

Maybe that's a cause of the problem many of us seem to be having? Does anyone else have this field blank? (Thanks to all who posted btw).
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2020 Ultimate; W10 Pro; i7 7820X; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
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  #9  
Old 04-06-2021, 03:35 PM
noiseboyuk noiseboyuk is offline
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Default Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

A public thanks to Jeffro who manually just got mine up and running again - all fixed in a few hours, can't argue with that :)
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Guy Rowland
www.guyrowland.co.uk
www.sound-on-screen.com - Original audio clips of movies, TV shows and games, licensed as regular production music.

PT 2020 Ultimate; W10 Pro; i7 7820X; 64gb RAM; RME Babyface; UAD Quad Satellite USB; GTX 1050i
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  #10  
Old 04-06-2021, 04:00 PM
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Default Re: Avid Complete Plugi-In Bundle expired on a renewed Pro Tools Ultimate Update Plan

Jeffro rocks again! Got my renewal fixed with no downtime. Thank you.

Never knew there was a column with my System ID in it on iLok. Cool.
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