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  #11  
Old 04-13-2021, 02:49 PM
Scot1970 Scot1970 is offline
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Default Re: Cannot activate PT11, old license missing

I try to use either the full bundle or just 11 for the surrender/upgrade. I get the same error message in either case.

With regards to the actual software on my laptop, I've downloaded PT 11.3.2 from the 'My Products' page in my Avid account.

When I try to open it, it wants a code activated from iLok and then says the licence isn't available because one or more licences have to be surrendered; and of course, when I go into my iLok manager I get that same error message, "One or more licenses to surrender cannot be found in your account."
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  #12  
Old 04-13-2021, 02:50 PM
Scot1970 Scot1970 is offline
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Default Re: Cannot activate PT11, old license missing

So if it's gone for good, what can I do overcome this loophole? The licence for PT11 is waiting there to be used.
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  #13  
Old 04-13-2021, 02:51 PM
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Default Re: Cannot activate PT11, old license missing

Escalated this thread, please wait
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  #14  
Old 04-13-2021, 03:54 PM
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Default Re: Cannot activate PT11, old license missing

I have a perpetual license for PT2020.12.
If I were to buy a subscription now, on the same iLok account, I'd lose the ability to run 10/11/12 that I have now.
Could it be that simple?
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  #15  
Old 04-16-2021, 03:38 PM
Scot1970 Scot1970 is offline
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Default Re: Cannot activate PT11, old license missing

Hey Janne,

When I first bought Pro Tools 9 in 2011, it was a student purchase, which also gave four years of free updates, hence PT 11, 12 etc. Maybe I/O is included? I don't know. I have never used it.

I bought a monthly subscription to Pro Tools earlier this year for my desktop computer (older PT is for my 2008 Macbook Pro).

I'm guessing I may have had to surrender the older licence to get this subscription licence. However, that should not take away my PT 11/12 licence because they are separate purchases and the licences I bought earlier are perpetual. I should still be able to use them.
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  #16  
Old 04-16-2021, 03:47 PM
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Default Re: Cannot activate PT11, old license missing

Subscription is for 12.0/higher, not PT11
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  #17  
Old 04-16-2021, 04:12 PM
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Default Re: Cannot activate PT11, old license missing

How many perpetual licenses do you have? Each perpetual license incudes a license for 11/12/20X. If you only had one perpetual license and you surrendered it in a cross grade to a monthly/yearly subscription, you gave up licenses to all versions of Pro Tools you had a license to before and can only use the version available when you went to subscription, the older versions will not be available to you.
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  #18  
Old 04-16-2021, 04:48 PM
Scot1970 Scot1970 is offline
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Default Re: Cannot activate PT11, old license missing

Hey Janne,

I have licences for 10, 11 and 12 that are still active. They are the ones requiring the surrender of 9+10, which is no longer in my 'all licences' list.

I've included three screen grabs: iLok Manager showing you my active licences and two grabs from the 'My Products' page in Avid, which show that the perpetual licences and their upgrades from 2011-2015 are completely separate from the Pro Tools subscription I made earlier this year for PT2020.
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