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#1
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Missing Pro Tools Ultimate Perpetual iLok assets
Hi there,
I renewed my Perpetual sub on December 22nd 2022 and I have not received the iLok asset. It won't refresh etc. The plugin bundles have updated to reflect another year on the expiry... Only reason I knew something was up, was on launching Pro Tools Ultimate, I got the following message.... aargh. Need to urgently get this sorted. (tried to log a support case). Have work to complete.
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 Last edited by mattrixx; 01-24-2023 at 09:12 PM. |
#2
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
First download the free Ultimate Trial so you can keep working while this gets sorted:
https://my.avid.com/get/pro-tools-trial Assuming there’s nothing in your Avid MY ACCOUNT> My Products>Products Not Yet Downloaded – as well as nothing in iLok License Manager>View>Available Licenses, post your Case Number in this Thread, so Mods or Higher can escalate your Case. new PM for you
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Pro Tools Studio 2024.3 Last edited by unkJE; 01-24-2023 at 09:59 PM. |
#3
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
Can't understand why there's a "Subscription Expiration Warning" on your Perpetual license ...
Anyway, you should immediately be assigned a Case Number after you answer these questions (see pic): https://avid.secure.force.com/Suppor...onCaseCreation
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Pro Tools Studio 2024.3 |
#4
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
Thanks again my case number is- 04572874
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#5
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
please check - sent new PM
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Pro Tools Studio 2024.3 |
#6
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
Cheers. I just got the 30 day demo auth'd to my iLok, so that's bought me some time to find out what's gong on.
Thanks again.
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
#7
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
Long shot …
but have you already checked Avid Link? Your Subscription license could be there (at the bottom of the page) – even if your Perpetual Ultimate is still AWOL: https://duc.avid.com/showpost.php?p=2654658&postcount=4 Quote:
Quote:
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Pro Tools Studio 2024.3 |
#8
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Re: Missing Pro Tools Ultimate Perpetual iLok assets
Thanks once again.
Yes, I had been down that path also. However, good news is, I finally got to speak with someone at AVID and we're all sorted. No real explanation as to how and why, but it is now working. They were also very apologetic about the "ExpertPlus" issue, which has also now been resolved. Cheers, Matt
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Matt McKenzie-Smith mattrixx.net SourceConnect - mattrixx AVID Collab user - mattrixx MacStudio Ultra / LogicProX / IzotopeRX10+ / SourceConnect / MelodyneStudio5 / WAVES Mercury / NI KompleteUltimate / ProToolsUltimate / RME UFX, UFXII, Babyface / AVID S3 + DOCK / Barefoot MM27 gen2 / Barefoot FP01 |
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