Can't close or save or operate PT

[Red Raven Audio]

Nothing works in my PT 7.3. Will not let me close PT or turn off computer.

This is the message I get: "\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Source\C NeoIOBlock.ccp", line 164

Drivin' me nuts. All I can do is unplug the comp.

RB

[crizdee]

Originally Posted by Red Raven Audio

Nothing works in my PT 7.3. Will not let me close PT or turn off computer.

This is the message I get: "\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Source\C NeoIOBlock.ccp", line 164

Drivin' me nuts. All I can do is unplug the comp.

RB

Hi,

We need a lot more information to be able to help?

please read the "help us help you" link at the top of the forum and post all your specs here along with as much information as you can. is this every session you create or one specific sesion? has the system been working ok before now? have you changed anything recently? any information which could help!!


Chris

[Red Raven Audio]

Computer: Dell DXP061 (Dell 0WG855)
Platform Compliance: x86
SMP (Multi-Processor) Enabled: Yes
NUMA Support: No
No. Threads: 2
Processor Affinity: U0-C0T0 U1-C1T0
System Timer: 2.4GHz
No. Runs: 64000 / 640

< Processor >
Model: Intel(R) Core(TM)2 CPU 6600 @
2.40GHz
Speed: 2.4GHz (99%)
Minimum/Maximum/Turbo Speed: 1.6GHz - 2.4GHz
Peak Processing Performance (P:19.2GFLOPS
Adjusted Peak Performance (APP:5.76WG
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Front Side Bus Speed: 266MHz
Revision/Stepping: F / 6
Microcode: MU060F06CB
L1D (1st Level) Data Cache: 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
L1I (1st Level) Code Cache: 2x 32kB, Write/Back, 8-Way, 64bytes Line Size
L2 (2nd Level) Data/Unified Ca:4MB, ECC, Write/Back, 16-Way, 64bytes Line
Size, 2 Thread(s)

< Features >
MMX - Multi-Media eXtensions: Yes
SSE - Streaming SIMD Extension:Yes
SSE2 - Streaming SIMD Extensio:Yes
SSE3 - Streaming SIMD Extensio:Yes
SSSE3 - Supplemental SSE3: Yes

<<< Processor Multi-Media >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Aggregate Multi-Media Native P:29.89MPix/s
Multi-Media Integer Native x8 :37.64MPix/s
Multi-Media Float Native x4 SS:23.73MPix/s
Multi-Media Double Native x2 S:12.3MPix/s
Multi-Media Float/Double Nativ:17.09MPix/s
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1Gpix(/s) = 1000MPix(/s), 1Mpix(/s) =
1000kPix(/s), 1kPix(/s) = 1000 pixel(/s),
etc.

< Performance per Thread >
Aggregate Multi-Media Native P:15MPix/s
Multi-Media Integer Native x8 :18.82MPix/s
Multi-Media Float Native x4 SS:11.87MPix/s
Multi-Media Double Native x2 S:6.15MPix/s
Multi-Media Float/Double Nativ:8.54MPix/s
No. Threads: 2
Results Interpretation: Higher Scores mean Better Performance.
Decimal Numeral System (base 1:1Gpix(/s) = 1000MPix(/s), 1Mpix(/s) =
1000kPix(/s), 1kPix(/s) = 1000 pixel(/s),
etc.

[Red Raven Audio]

This has affected every session I have ever done on this system. this has never happened before. Again, the message is Cannot close session due to a Neo Assertion in "\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Sour ce\C NeoIOBlock.ccp", line 164.

It happens on all sessions and it happens on the backups too. It's compromised a project that is a year in the making, over 100 hours of work and it has compromised everything I have recorded in the last 7 years.

Nothing seems to work. I am ruined if I can't resolve this issue.

[albee1952]

The info you posted is not the typical Sandra report we need to see. Dell's are a crapshoot(except for the handful of approved models). And, we need to know what interface too Too many Dell's have an incompatible FW controller(possible issue #1), onboard graphics(possible issue #2), you might have the wrong OS version(Sandra report?).

More thoughts; is this a new system that has never worked(yet) or was all working fine a week ago, and now gone to crap?(if its the later, does the computer connect to the internet?) Maybe you got a virus, trojan or other malware. Are you using drive imaging to give you a backup/recovery plan(you NEED to, but it may too late this time)? Are all your sessions backed up to another spare drive(if not, boy, do you like to tempt fate)

[Red Raven Audio]

I found a database folder that was not deleted. Didn't lose anything. My FW controller is the correct one for PT, has the correct chipset. Not connected to internet. Seems to open and operate sessions normally. I'm setting up mirroring now as I have another black drive. Onboard graphics and font smoothing has been optimized. Went through the opto guide from Avid again.I'm using a separate hardware profile at startup.

Not sure why this happened. Haven't really changed anything in about 3 years.

Thanks Albee1952

[albee1952]

Originally Posted by Red Raven Audio

Not sure why this happened. Haven't really changed anything in about 3 years.

Thanks Albee1952

Drive imaging. Words to live by

[stickboymusic]

Have you tried holding SHIFT whilst opening the session to disable all plugins

If it then opens you can assume its a plugin issue.