Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools M-Powered (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-05-2008, 06:58 PM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default A Fatel Exception has occured pro tools must exit

a log file has been written to: C;\program files\digidesign\protools pro tools utilities\exceptionlogfiles\log 12859776543609.ptx

PT won't open. Can anyone help? I uninstalled it and reinstalled it with the drivers and ilok 3 times now and still the same error and it closes before it even opens. This is happening while it's installing and then it stops and says this and I have to shut it down. Please help.
Reply With Quote
  #2  
Old 07-07-2008, 05:26 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

Hey guys no clue? Is there some sort of "Install it once and that's it" with this software? I had it working and thought it slowed my pc up so I dumped it but now I need it again and can't get it to open. Help. :>) It's the same hard drive.. ???
Reply With Quote
  #3  
Old 07-07-2008, 06:46 AM
spkguitar's Avatar
spkguitar spkguitar is offline
Member
 
Join Date: Apr 2003
Location: Pittsburgh
Posts: 18,161
Default Re: A Fatel Exception has occured pro tools must exit

What other software have you installed? Any plugins?

Could you please download and install the Tech Support Utility, run it, select "3. Generate Version List", and post the results from the text file that is created here. It will help us give you more accurate advice.

It would also be beneficial to know the details about your system. Instructions for posting the details that we need are at the end of the General Troubleshooting post at the top of this post list.
__________________
My Website: Pro Tools "Newbie" Help

Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX

Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12
Reply With Quote
  #4  
Old 07-07-2008, 07:02 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

Thanks.
Reply With Quote
  #5  
Old 07-07-2008, 07:12 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

Version List as of Mon 07/07/2008 9:08:08.03




Pro Tools Version

W32i APP ENU 7.3.0.117 shp protoolsacademic.exe




Plug-In Versions

c:\program files\common files\digidesign\dae\plug-ins\*.*
W32i DLL ENU 7.3.0.117 shp bf essential clip remover.dpm
- - - - - bf essential clip remover.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential correlation.dpm
- - - - - bf essential correlation.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential meter bridge.dpm
- - - - - bf essential meter bridge.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential noise meter.dpm
- - - - - bf essential noise meter.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bf essential tuner.dpm
- - - - - bf essential tuner.dpm.rsr
W32i DLL ENU 7.3.0.117 shp bombfactory bf76.dpm
- - - - - bombfactory bf76.dpm.rsr
W32i DLL ENU 7.3.0.117 shp chorus.dpm
- - - - - chorus.dpm.rsr
W32i DLL ENU 7.3.0.117 shp click.dpm
- - - - - click.dpm.rsr
W32i DLL ENU 7.3.0.117 shp d-verb.dpm
- - - - - d-verb.dpm.rsr
W32i DLL ENU 7.3.0.117 shp digirewire.dpm
- - - - - digirewire.dpm.rsr
W32i DLL ENU 7.3.0.117 shp dither.dpm
- - - - - dither.dpm.rsr
W32i DLL ENU 7.3.0.117 shp dynamics iii.dpm
- - - - - dynamics iii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq iii.dpm
- - - - - eq iii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp flanger.dpm
- - - - - flanger.dpm.rsr
W32i DLL ENU 7.3.0.117 shp funk logic mastererizer.dpm
- - - - - funk logic mastererizer.dpm.rsr
W32i APP - 3.0.0.10 shp guitar rig 3.dpm
W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm
- - - - - invert-duplicate.dpm.rsr
W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm
- - - - - mod delay ii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm
- - - - - multi-tap delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm
- - - - - normalize-gain change.dpm.rsr
W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm
- - - - - ping-pong delay.dpm.rsr
- - - - - [plug-in settings]
W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm
- - - - - reverse-dc removal.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signal generator.dpm
- - - - - signal generator.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signaltools.dpm
- - - - - signaltools.dpm.rsr
W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm
- - - - - time comp-exp-pitch shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp time shift.dpm
- - - - - time shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm
- - - - - timeadjuster.dpm.rsr
W32i DLL ENU 7.3.0.117 shp trim.dpm
- - - - - trim.dpm.rsr
W32i DLL ENU 1.0.0.12 shp urs strip native.dpm
- - - - - urs strip native.dpm.rsr
c:\program files\common files\digidesign\dae\plug-ins\plug-in settings\*.*
- - - - - [urs strip]
c:\program files\common files\digidesign\dae\plug-ins\plug-in settings\urs strip\*.*
- - - - - acoustic 1.tfx
- - - - - acoustic 2.tfx
- - - - - bass synth.tfx
- - - - - bass.tfx
- - - - - clapoff.tfx
- - - - - drum bus 1.tfx
- - - - - drum bus 2.tfx
- - - - - drum bus 3.tfx
- - - - - guitar clean.tfx
- - - - - guitar heavy.tfx
- - - - - hatsoff.tfx
- - - - - hatsoffdark.tfx
- - - - - hihat.tfx
- - - - - kick 1.tfx
- - - - - kick 2.tfx
- - - - - kick 808.tfx
- - - - - mix bus 1.tfx
- - - - - mix bus 2.tfx
- - - - - mix bus 3.tfx
- - - - - overhead 1.tfx
- - - - - overhead 2.tfx
- - - - - overhead 3.tfx
- - - - - prezence.tfx
- - - - - ride.tfx
- - - - - room - mono.tfx
- - - - - room 1.tfx
- - - - - room 2.tfx
- - - - - room 3.tfx
- - - - - snapkracklepop.tfx
- - - - - snare 1.tfx
- - - - - snare 2.tfx
- - - - - snare bottom 1.tfx
- - - - - snare bottom 2.tfx
- - - - - snare top.tfx
- - - - - thudster.tfx
- - - - - toms l.tfx
- - - - - toms r.tfx
- - - - - toms.tfx
- - - - - vocal female 1.tfx
- - - - - vocal female 2.tfx
- - - - - vocal female 3.tfx
- - - - - vocal male 1.tfx
- - - - - vocal male 2.tfx
- - - - - vocal male 3.tfx
- - - - - vocal rock .tfx
- - - - - vocal rock efx.tfx




Plug-Ins (Unused) Versions

c:\program files\common files\digidesign\dae\plug-ins (unused)\*.*
W32i DLL ENU 7.3.0.117 shp dynamics ii.dpm
- - - - - dynamics ii.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq ii.dpm
- - - - - eq ii.dpm.rsr






Music Production Toolkit is not installed.



DV Toolkit 2 is not installed.



Digitranslator is not installed.



DV Toolkit 1 is not installed.
Reply With Quote
  #6  
Old 07-07-2008, 07:16 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

This is my internet PC. P4 Asus p533 mobo. I'm trying to remember as this is my old music computer and I havn't listed the details of it in about 4 years. It has a 2496 audiophile M audio card in it. Sorry I'm fuzzy on the rest of the components. I think it's 1 gig of ram. Hope this helps.
Reply With Quote
  #7  
Old 07-07-2008, 08:36 AM
spkguitar's Avatar
spkguitar spkguitar is offline
Member
 
Join Date: Apr 2003
Location: Pittsburgh
Posts: 18,161
Default Re: A Fatel Exception has occured pro tools must exit

Quote:
W32i APP ENU 7.3.0.117 shp protoolsacademic.exe
That's good to know; you never mentioned you were using the academic version.

You might want to check for an update to Guitar Rig.

Do you have any other music software installed? I notice form some of your older posts that you are using Samplitude? Which version specifically? Anything else?


Being "fuzzy" on the rest of the components is going to make it difficult to help you. Maybe you could follow my instructions and post the details as directed in the General Troubleshooting post? Here... I'll copy them for you so you don't have to do so much "clicking":
Quote:
Note: To enable other users to help you, please include all of your system details when posting an issue to the DUC; Pro Tools hardware, Pro Tools software version, CPU, OS version, Motherboard make/model, chipset, amount of RAM, type of hard drives used, etc.

- SiSoftware's Sandra Lite application can be used to post your full system profile:
www.sisoftware.co.uk
Under SiSoftware Sandra, click on "Download & Buy" to download the free Sandra Lite version or purchase other versions. After installing Sandra, click on the 'Hardware' tab and run the 'Computer Overview', then copy and paste into your post here on the DUC.
__________________
My Website: Pro Tools "Newbie" Help

Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX

Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12
Reply With Quote
  #8  
Old 07-08-2008, 10:02 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

XP Pro SP2
Asus P4b533-v Pentium 2.53 ghz
1 gig ram
WD 7200 rpm drives
PT 7.3 Academic

I uninstalled a bunch of software I wasnt useing and cleaned the Reg files of all PT and related files after I uninstalled PT and then reinstalled PT and guess what... Same error. What to do next? Is there a phone # for this company? I can't find a support # on their site. Is buying 7.4 the answer? I'll do it if it will make this software work. Thank you.
Reply With Quote
  #9  
Old 07-08-2008, 10:12 AM
spkguitar's Avatar
spkguitar spkguitar is offline
Member
 
Join Date: Apr 2003
Location: Pittsburgh
Posts: 18,161
Default Re: A Fatel Exception has occured pro tools must exit

Quote:
XP Pro SP2
Asus P4b533-v Pentium 2.53 ghz
1 gig ram
WD 7200 rpm drives
PT 7.3 Academic
Maybe my instructions still aren't clear? I really thought they were. That is not the report from the Sandra software that is asked for in those instructions.

If you are having trouble following those instructions, perhaps you had trouble with other instructions? Like the installation instructions for the software?
Quote:
What to do next?
Try using The Pro Tools Uninstall Utility, and then re-installing
Quote:
Is there a phone # for this company? I can't find a support # on their site.
You mean the number that is plainly listed in the "Technical Support" section of the Contact Page of the Digidesign Website?
__________________
My Website: Pro Tools "Newbie" Help

Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX

Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12
Reply With Quote
  #10  
Old 07-08-2008, 10:22 AM
MusicPT MusicPT is offline
Member
 
Join Date: Nov 2007
Posts: 12
Default Re: A Fatel Exception has occured pro tools must exit

:>)I appreciate your frustration. LOL.. I take what I need and leave what I know I don't behind. I had it working. I think I uninstalled it at one point months ago and then reinstalled it and it hasn't worked since. I'll try this utility and see if that does anything. Thanks for your energy. I'll call someone who can help me. :>)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
A fatal exception has occured AnotherOption 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 12-21-2010 12:48 PM
A fatal exception has occured. Pro tools must exit grant1x Pro Tools M-Powered (Win) 0 08-07-2010 10:19 AM
Fatal exception has occurred. pro tools must exit. The Prophetic 1 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 10-27-2006 03:47 PM
Fatal exception occured epiphany_79 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 10-05-2005 03:51 AM
Fatal Exception on exit - Please Help Chence 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 11 12-13-2004 10:13 AM


All times are GMT -7. The time now is 02:26 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com