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  #1  
Old 11-10-2009, 12:46 AM
ilovemyssl ilovemyssl is offline
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Default Seriously Digi... you need to EDUCATE YOUR STAFF
Digi folks... i am embarrased on your behalf at how little your staff know your product line, and the information contained on your website.

I've been trying for 2 days to upgrade my DVTK2 + MPTK2 to the CPTK, as per your website that states that there is a "Special upgrade price" for those who own both TK's.

NOT ONE PERSON that i have spoken to via email or phone had ANY CLUE as to what i was talking about...

Please take a minute to read this thread: http://duc.digidesign.com/showthread.php?t=258701

I wasted 15 minutes on an international phone call because your team didn't know a thing.

The sad thing is, I'm not the only one who has experienced this.
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  #2  
Old 11-10-2009, 02:27 AM
nod25 nod25 is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Dude, relax. We're in Australia-we don't count.

Avid and Toontrack have the same Atlas. Australia doesn't exist.
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  #3  
Old 11-10-2009, 03:35 AM
ilovemyssl ilovemyssl is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Yeh... i am relaxed man... i'm not trying to be harsh.. just truthful.

It shouldn't matter where you live... if a company sells a product, its staff should know about it - That's all there is to it.

Anyway, i spoke with Digi's US webstore people and they didn't know anything about it either.

I stand by my comment 100% - Digi need to educate their staff!
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  #4  
Old 11-10-2009, 08:56 AM
RussUK RussUK is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
Originally Posted by nod25 View Post
Dude, relax. We're in Australia-we don't count.

Avid and Toontrack have the same Atlas. Australia doesn't exist.
Where is Australia?
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Old 11-10-2009, 09:05 AM
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Keybeeetsss Keybeeetsss is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
Originally Posted by ilovemyssl View Post

The sad thing is, I'm not the only one who has experienced this.
I've been sayin this for some time now but U know I'm not takin seriously
Quote:
Originally Posted by RussUK View Post
Where is Australia?
& Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear
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Old 11-10-2009, 09:12 AM
RussUK RussUK is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
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Originally Posted by Keybeeetsss View Post
I've been sayin this for some time now but U know I'm not takin seriously

& Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear
I was been ignorant I subsequently looked it up, capital city Vienna.
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Old 11-10-2009, 09:14 AM
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Keybeeetsss Keybeeetsss is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
Originally Posted by RussUK View Post
I was been ignorant I subsequently looked it up, capital city Vienna.
Yes...
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  #8  
Old 11-10-2009, 10:43 AM
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
I'm looking into what happened with this now. Please stand by while I get all the details.
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  #9  
Old 11-10-2009, 02:08 PM
nod25 nod25 is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
Originally Posted by RussUK View Post
Where is Australia?
Quote:
Originally Posted by Keybeeetsss View Post
Russ com'on... U know thatz down by Florida & Puerta Rico where things like planes & boats always seem to disappear
Quote:
Originally Posted by RussUK View Post
I was been ignorant I subsequently looked it up, capital city Vienna.
LOL you guys are killin' me here!!!

We're Australia — home of the long white cloud. Ahhhhh, no wait, that's not right...

We're Australia — land of the great white cloud. Ahhhhh, no, still not right...

We're Australia — home of the great white shark. Hmmmmm, getting closer I think...

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  #10  
Old 11-10-2009, 02:22 PM
barlevy barlevy is offline
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Default Re: Seriously Digi... you need to EDUCATE YOUR STAFF
+1

i'm interested in this upgrading too

shame there's no one to talk to about this
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