Dolby Renderer 5.0 ilok missing

[dominicperry]

No problems here..........

Paid for the upgrade from 3.7.x to 5.0.0, downloaded the new version, installed new version, went into iLok manager and activated the license, moved it to my physical iLok, launched the Renderer, all working fine.

Not clear why we have to give up the old license, that seems daft.

Dominic

[Rikk]

Originally Posted by jeffro

Assuming you meant that you purchased DAPS on 3/1? We're in the process of depositing licenses for purchases made on/after Feb 1. I'll try to check your account (if your DUC email matches your Avid or iLok accounts).

EDIT: Cannot locate your account. If you don't see the new license please create an account support case so CS can look into this.

Can you send me a private message?

[nedd]

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Just be careful if you are running Dolby Atmos Music Assembler, it is NOT compatible with ver 5.0. They need to update Assembler to work with new Renderer.
I can not find any reason why would they release 5.0 and not follow assembler update...it can not work without a renderer?!

__

[jeffro]

Originally Posted by Rikk

Can you send me a private message?

Found your case and checked your account... Your DAPS purchase on 3/7 qualifies for the free upgrade, and that was deposited in your account today. Please check your email for a case notice. Thanks!

[ubxf]

Originally Posted by nedd

__

Just be careful if you are running Dolby Atmos Music Assembler, it is NOT compatible with ver 5.0. They need to update Assembler to work with new Renderer.
I can not find any reason why would they release 5.0 and not follow assembler update...it can not work without a renderer?!

__

That would be a good reason to keep the old license :)

[AYLOYMusic]

I purchased the Dolby Atmos Production Suite with the Educational discount on 23rd of March. I should be able to upgrade to the Dolby Atmos Renderer V5.0 but I cant surrender the licence in my iLok account. Furthermore, I can only use Dolby Atmos Renderer v3.5 and not even v3.7. How an I fix this licence issue?

[IrelandM]

Having tried to upgrade from an educational license to a full license of the Atmos Production Suite is there a way to do this through the Avid Store.

I have a full license in the avid system cart to add to my iLok account but get the following Heading to checkout...

We are unable to process your request at this time.Apologies for the inconvenience. Please try again later.


Regards

[skywalker13]

Originally Posted by AYLOYMusic

I purchased the Dolby Atmos Production Suite with the Educational discount on 23rd of March. I should be able to upgrade to the Dolby Atmos Renderer V5.0 but I cant surrender the licence in my iLok account. Furthermore, I can only use Dolby Atmos Renderer v3.5 and not even v3.7. How an I fix this licence issue?

I am having the same issue. I ordered yesterday, and have yet to receive my license or see a surrender flag with the ILOK Software.

I reached out to technical support, but get forced to use the chat. A case gets created via chat, but I never receive an email with the case number.

If someone from Avid sees this, I'd greatly appreciate some help.

Order Number: 9524064

[Tweakhead]

Jeffro went above and beyond in sorting this out for me.
I am now all up and running again.
Many Thanks Jeffro !

[ubxf]

All fixed now