002 Rack firewire won't connect

[TOOT88]

My firewire light on 002 rack won't light up anymore, therefore there is a problem with 002 Rack firewire, internal issue. I read there is a part that Avid will send you, but I have no way to contact them.

I'm trying to get a part for 002 rack, but can't find a way to contact Avid to get the damn part. Spent 30 hours already trying to contact them. But all I see is ASC codes.

[albee1952]

The power harness is likely the issue. I would contact AllPro Electronics in Nashville as they are an authorized repair center, and should be able to get any part. Before you do that, you might try re-seating the harness as that fixes the issue about half the time. The rack is simple as you simply remove the top. With the front panel toward you, the PSU is on the right side. You can follow the harness from there to the 2 other connectors. Remove and reconnect all 3 connectors, 5 to 6 times(I would do the 2-wire connector on the PSU as well). replace the top(maybe with 4 screws for now) and test.