Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 10

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-19-2012, 11:19 AM
Kadzuki Kadzuki is offline
Member
 
Join Date: Jul 2011
Location: Canada
Posts: 9
Default Password Reset Not Working

I've recently reformatted my computer and need to install Pro Tools 10 again. I forgot my password because it's been set to auto login for all this time. I have gone to reset my password and it says they've reset my password and that they've sent me an email with the new one. Every time a try, no email shows up. I've tried this like 10 times over the course of the week.

Anyone have any idea how I can get this sorted out? Any help would be much appreciated.

- Yes, the email I'm typing in is correct
- Yes, there is an account tied to said email
Reply With Quote
  #2  
Old 07-19-2012, 12:17 PM
AvidCS's Avatar
AvidCS AvidCS is offline
Avid
 
Join Date: Apr 1998
Posts: 1,156
Question Re: Password Reset Not Working

Are you referring to your https://account.avid.com login?
Reply With Quote
  #3  
Old 07-19-2012, 12:29 PM
Kadzuki Kadzuki is offline
Member
 
Join Date: Jul 2011
Location: Canada
Posts: 9
Default Re: Password Reset Not Working

Quote:
Originally Posted by DigiCS View Post
Are you referring to your https://account.avid.com login?
That one worked. Thank a lot!

I was going to the avid website and go to sign in.

https://www.avid.com/US/account/orientation

That's the URL it would take me to. I can't make a new Master Account because it says I already have one, and I can't reset the password there either.
Reply With Quote
  #4  
Old 08-23-2012, 12:06 PM
alexanderlindo alexanderlindo is offline
Member
 
Join Date: Jun 2010
Location: Los Angeles, CA
Posts: 114
Default Re: Password Reset Not Working

Quote:
Originally Posted by DigiCS View Post
Are you referring to your https://account.avid.com login?
Hi DigiCS I didn't know where else to post this and I didn't want to start a new thread for it, I am having problems changing my email address in the Avid master account at http://account.avid.com When I get to the page to change it I receive a "500 Internal Server Error" message stating "We're sorry but the web server encountered an unexpected condition that prevented it from fulfilling your request. We apologize for any inconvenience." Any help would greatly be appreciated.
Reply With Quote
  #5  
Old 08-23-2012, 02:18 PM
AvidCS's Avatar
AvidCS AvidCS is offline
Avid
 
Join Date: Apr 1998
Posts: 1,156
Post Re: Password Reset Not Working

Quote:
Originally Posted by alexanderlindo View Post
Hi DigiCS I didn't know where else to post this and I didn't want to start a new thread for it, I am having problems changing my email address in the Avid master account at http://account.avid.com When I get to the page to change it I receive a "500 Internal Server Error" message stating "We're sorry but the web server encountered an unexpected condition that prevented it from fulfilling your request. We apologize for any inconvenience." Any help would greatly be appreciated.
We reset your Avid Account password and emailed you. Do you still have access to that email account?
Reply With Quote
  #6  
Old 08-23-2012, 06:59 PM
alexanderlindo alexanderlindo is offline
Member
 
Join Date: Jun 2010
Location: Los Angeles, CA
Posts: 114
Default Re: Password Reset Not Working

Quote:
Originally Posted by DigiCS View Post
We reset your Avid Account password and emailed you. Do you still have access to that email account?
Yes, Thanks a lot. Everything's working great now.
Reply With Quote
  #7  
Old 08-29-2013, 07:08 AM
davidmataika davidmataika is offline
Member
 
Join Date: Aug 2013
Location: Melbourne
Posts: 13
Default Re: Password Reset Not Working

Quote:
Originally Posted by DigiCS View Post
We reset your Avid Account password and emailed you. Do you still have access to that email account?
Hi there,

I have a similar problem.

when i created my avid account, i entered the wrong email address.
When i tried to log back into my avid account it would not allow me access.
I attempted a few password resets only to realize that my new password has been sent to an email address that does not exist.

this means that i cannot access my pro tools 11 to download.
I know my username, but my password is in limbo.

How can I access my account?


Please, any kind of help would be awesome.

thank you so much.
Reply With Quote
  #8  
Old 05-14-2015, 06:41 AM
Jazzon Jazzon is offline
Member
 
Join Date: Jun 2012
Location: Philippines
Posts: 1
Default

Hi,

I have the same problem. I forgot my password so I tried clicking 'Forgot Password', I then received the email with the temporary password but the password didn't work. Tried many times but still not working. Here is the link I'm trying to log in to https://www.avid.com/US/account/orientation .Kindly help on this. Thank you in advance =)
Reply With Quote
  #9  
Old 11-26-2015, 02:17 AM
AJFed AJFed is offline
Member
 
Join Date: Nov 2015
Location: Stellenbosch South Africa
Posts: 1
Default Re: Password Reset Not Working

Hi,
I have the same problem, I've been trying to reset my password for a week now.
Still waiting for my reset email.
Reply With Quote
  #10  
Old 11-27-2015, 07:08 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,800
Default Re: Password Reset Not Working

Hello AJFed,

I sent you an email to get this issue resolve.


Regards,
RC
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Don't receive reset-password emails GuitaristDenmark General Discussion 4 07-20-2011 04:46 PM
MAC OS X ADMIN PASSWORD RESET W/ANY OS X CD?? Johnny916 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 5 05-11-2004 07:23 PM
TDM password not working ivesetsail Pro Tools TDM Systems (Mac) 1 01-16-2003 10:25 AM
Password For My MAC? sugarfuzz 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 08-12-2002 01:17 PM
PASSWORD murdock 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 02-02-2002 07:49 PM


All times are GMT -7. The time now is 07:00 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com