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  #1  
Old 07-20-2011, 08:05 AM
GuitaristDenmark GuitaristDenmark is offline
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Default Don't receive reset-password emails

Hi

I've tried to reset my password, which is succesful. But I never receive any emails, so I can reset my password.

Please help.. Rather important, because I cant start pro tools, because that I need my activation key.
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Old 07-20-2011, 08:57 AM
albee1952 albee1952 is offline
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Default Re: Don't receive reset-password emails

Password to what? Activation for what version of Pro Tools? PT9 uses an iLok activation. Previous versions use a typed in code that is either included in the package, or emailed to you once you register the software.
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Old 07-20-2011, 09:12 AM
GuitaristDenmark GuitaristDenmark is offline
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Default Re: Don't receive reset-password emails

Quote:
Originally Posted by albee1952 View Post
Password to what? Activation for what version of Pro Tools? PT9 uses an iLok activation. Previous versions use a typed in code that is either included in the package, or emailed to you once you register the software.
Password to my activation of PT 8 ..
I've had to remove all of PT 8 from my mac, and when I wanted to install it again I couldnt authorize it, because the activation code allready has been used one time.

I then tried to log on to my account at digidesign, but could't remember my password. Thats why I have to reset the password. But I dont get the reset-password mail..

Could it be because its a Hotmail ??
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Old 07-20-2011, 02:45 PM
Hotcrazyfruit Hotcrazyfruit is offline
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Default Re: Don't receive reset-password emails

Quote:
Originally Posted by GuitaristDenmark View Post
Password to my activation of PT 8 ..
I've had to remove all of PT 8 from my mac, and when I wanted to install it again I couldnt authorize it, because the activation code allready has been used one time.

I then tried to log on to my account at digidesign, but could't remember my password. Thats why I have to reset the password. But I dont get the reset-password mail..

Could it be because its a Hotmail ??
Actually yes! Hotmail users have been reporting problems lately, including people I know.

Either that, or you used a separate email with your digi account.

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  #5  
Old 07-20-2011, 04:46 PM
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AvidCS AvidCS is offline
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Default Re: Don't receive reset-password emails

It's actually your Authorization Code that you need as discussed in your other thread.
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