Pro Tools Carbon and Mac mini M1 having Communication Issues- please any help

[Zak7]

I am having communication issues, Pro Tools Carbon gets disconnected after 30-40 mins...

This windows shows up:



and then
"Pro Tools Carbon pro tools cannot communicate with the selected playback engine device"

Any new input to solve this issue?

Purchased this Mac Mini at the Apple Store two months ago and just installed Pro Tools few days ago..

Mac mini M1, 2020
Chip Apple M1
Memory 16 GB
MacOS Monterrey Version 12.3.1
Pro Tools 2022.4.0

I tried direct Ethernet Cable and also with the Apple adapters thru the USB C (thunderbolt port). Is there any real difference?

and what is the best way to connect the Mac mini M1 to Pro Tools Carbon and to the Internet as AVID recommends to turn off WIFI.

Thanks

[abc1mce2]

Did you get this issue worked out, a workaround or is it still a issue?

[Zak7]

well, I put pro tools on loop and still playing without issues after 5hrs...

So if that is a sign that all is working good...I think I found the solution...and is not something predictable...

will see tomorrow and report later if all is positive.

[MCorbin]

USB C will not pass AVB, you need AVB qualified TB3 adapters.

So either connect directly to the mac via Ethernet, or via a tested TB3 adapter from the page below.

https://avid.secure.force.com/pkb/ar...n-Requirements

[albee1952]

I've read a few times that the best setup is:
Connect Carbon to Ethernet
Connect wired internet to a TB port with the proper adapter

[Zak7]

Thanks!

[Zak7]

Originally Posted by albee1952

I've read a few times that the best setup is:
Connect Carbon to Ethernet
Connect wired internet to a TB port with the proper adapter

Thanks, make sense