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Old 06-08-2006, 01:58 PM
deanguidry deanguidry is offline
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Join Date: Apr 2004
Location: Lafayette, La.
Posts: 146
Default Recording at 256 hw buffer size now causes error

Hi all! Haven't posted in a while. We have a problem in our studio on which I need your input.

Recently, we fried our motherboard...tech said it was caused by incorrect installation of additonal ram...2 512 cards added to 2 256ram cards already in the slots, making total ram of 1.5mb. Whether that's what Happened or not doesn't matter now, all I know is we had to purchase new motherboard and tower. We installed Windows XP home SP2 and and PTLE 6.4 cs9. Now I can't record anything, not even a single track, at less than 512 H/w buffer size. At 512 buffer size I tested the system at 16 simutaneous recording tracks and it sailed along nicely, but the 512 latency kills the timing with the musicians. With the old system, we operated PTLE6.4 using Windows SP1 without the cs9 update and SP2 update package and were able to record at 256 buffer size with no problems. Do you think the update to SP2 and 6.4 cs9 introduced the issue of not being able to now record at 256 H/w buffer size? Do you think upgrading to PTLE 7.0 will correct the problem since it can take advantage of hyperthreading? Here's my system config as it presently stands, but since the below report was run, we upgraded to 2Gig ram, but that didn't help either:

SiSoftware Sandra

Mainboard
Manufacturer : Gigabyte Technology Co., Ltd.
MP Support : 1 Processor(s)
MPS Version : 1.40
Model : 8I945P-G
Version : x.x
System BIOS : 01/04/2006-I945-6A79TG01C-00

System Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank0/1 - A0 : None None None None DIMM 256MB/64 @ 66Mt/s
Bank2/3 - A1 : None None None None DIMM 256MB/64 @ 66Mt/s
Bank4/5 - A2 : None None None None DIMM 256MB/64 @ 66Mt/s
Bank6/7 - A3 : None None None None DIMM 256MB/64 @ 66Mt/s

Chipset 1
Model : Giga-Byte Technology 82945P Processor to I/O Controller
Bus(es) : PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 201MHz (804MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 267MHz / 4x 167MHz
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
IO Queue Depth : 12 request(s)

Logical/Chipset 1 Memory Banks
Bank 0 : 256MB DDR2-SDRAM 4.0-4-4-12 1CMD
Bank 2 : 256MB DDR2-SDRAM 4.0-4-4-12 1CMD
Bank 4 : 256MB DDR2-SDRAM 4.0-4-4-12 1CMD
Bank 6 : 256MB DDR2-SDRAM 4.0-4-4-12 1CMD
Channels : 2
Speed : 4x 134MHz (536MHz data rate)
Multiplier : 8/12x
Width : 64-bit
Memory Controller in Processor : No
Performance Acceleration Technology : No
Refresh Rate : 7.80ĩs
Power Save Mode : No
Fixed Hole Present : No

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Micron
Model : 8HTF3264AG-53EB3
Serial Number : C118C8E2
Type : 256MB DIMM DDR2-SDRAM
Technology : 8x(32Mx8)
Speed : PC2-4300U 4.0-4-4-12
Version : 1.1
Date of Manufacture : Thursday, May 13, 2004
Set Timing @ 267MHz : 4.0-4-4-12
Set Timing @ 200MHz : 3.0-3-3-9

Memory Module 2
Manufacturer : Dialog
Type : 256MB DIMM DDR2-SDRAM
Technology : 8x(32Mx8)
Speed : PC2-4300U 4.0-4-4-12
Version : 1.2
Date of Manufacture : Saturday, December 25, 1999
Set Timing @ 267MHz : 4.0-4-4-12
Set Timing @ 200MHz : 3.0-3-3-9

Memory Module 3
Manufacturer : Micron
Model : 8HTF3264AG-53EB3
Serial Number : C118C8CC
Type : 256MB DIMM DDR2-SDRAM
Technology : 8x(32Mx8)
Speed : PC2-4300U 4.0-4-4-12
Version : 1.1
Date of Manufacture : Thursday, May 13, 2004
Set Timing @ 267MHz : 4.0-4-4-12
Set Timing @ 200MHz : 3.0-3-3-9

Memory Module 4
Manufacturer : Dialog
Type : 256MB DIMM DDR2-SDRAM
Technology : 8x(32Mx8)
Speed : PC2-4300U 4.0-4-4-12
Version : 1.2
Date of Manufacture : Saturday, December 25, 1999
Set Timing @ 267MHz : 4.0-4-4-12
Set Timing @ 200MHz : 3.0-3-3-9

Environment Monitor 1
Model : ITE IT8712F LPC
Version : 7.00
Mainboard Specific Support : No

Temperature Sensor(s)
Power / Aux Temperature : 47.0°C / 116.6°F td

Cooling Device(s)
Auto Fan Speed Control : No
Chassis Fan Speed : 3245rpm

Voltage Sensor(s)
CPU Voltage : 1.30V
Aux Voltage : 1.81V
+3.3V Voltage : 3.25V
+5V Voltage : 6.85V
+12V Voltage : 11.48V
-12V Voltage : -2.24V
-5V Voltage : -4.10V
Standby Voltage : 6.85V
Battery Voltage : 4.08V

PCI Bus(es) on Hub 1
Version : 2.30
Number of Bridges : 4
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 1 : PCIe (3/1x PCIClk)
PCI Bus 2 : PCIe (3/1x PCIClk)
PCI Bus 3 : PCIe (3/1x PCIClk)
PCI Bus 4 : PCI (1/1x PCIClk)
Number of PCIe Lanes : 18

LPC Hub Controller 1
Model : Giga-Byte Technology 82801GB/GR (ICH7 Family) LPC Interface Controller
ACPI Power Management Enabled : Yes
Advanced TCO Mode Support : Yes
Advanced TCO Mode Enabled : No
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Giga-Byte Technology 82801G (ICH7 Family) SMBus Controller

USB Controller 1
Model : Giga-Byte Technology 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Giga-Byte Technology 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Giga-Byte Technology 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Giga-Byte Technology 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Giga-Byte Technology 82801G (ICH7 Family) USB 2.0 Enhanced Host Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : Lucent/Agere Systems (Was: AT&T MicroElectronics) FW322/323 IEEE1394 OHCI FireWire Controller
Version : 1.00
Interface : OHCI
Enhanced Support : No
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.01
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : Yes
PEC Support : Yes
Speed : 100kHz

Expansion Slot(s)
PCI : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Used
PCI (1h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available (Intel Corporation 82945G/GZ/P/PL PCI Express Root Port)
PCI (2h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
PCI (6h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available

Port Connector(s)
PRIMARY IDE : None - ATA / None
SECONDARY IDE : None - ATA / None
FDD : 8251 FIFO - Floppy Disk / None
COM1 : Serial Port 16450 - 9 Pin Dual Inline / DB-9 pin male
COM2 : Serial Port 16450 - 9 Pin Dual Inline / DB-9 pin male
LPT1 : Parallel Port ECP/EPP - DB-25 pin female / DB-25 pin female
Keyboard : Keyboard - None / PS/2
PS/2 Mouse - Detected : Mouse - PS/2 / PS/2
USB : USB - None / USB
USB : USB - None / USB

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Warning 2508 : All memory slots are full. Upgrading the memory may be difficult or expensive.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.


SiSoftware Sandra

System
Host Name : STUDIO89
User : Studio89
Workgroup : WORKGROUP

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.00GHz
Speed : 3.02GHz
Performance Rating : PR4010 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size, 2 threads sharing
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector, 2 threads sharing

Mainboard
Bus(es) : PCI PCIe IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Award Software International, Inc. F10
Mainboard : Gigabyte Technology Co., Ltd. 8I945P-G
Total Memory : 1GB DDR2-SDRAM

Chipset 1
Model : Giga-Byte Technology 82945P Processor to I/O Controller
Front Side Bus Speed : 4x 201MHz (804MHz data rate)
Total Memory : 1GB DDR2-SDRAM
Memory Bus Speed : 4x 134MHz (536MHz data rate)

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Plug and Play Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce PCX 5300

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : ST3160812AS (149GB)
Hard Disk : Initio ST3300631A IEEE 1394 SBP2 Device
Hard Disk : LEXAR JD EXPRESSION USB Device
Hard Disk : LEXAR JUMPDRIVE USB Device
Hard Disk : Maxtor OneTouch II USB Device

CD-ROM/DVD : LITEON CD-ROM LTN526S (CD 52X Rd)
CD-ROM/DVD : SONY DVD RW DW-U18A (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)

Logical Storage Devices
WinXP (C:) : 149GB (136GB, 91% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
CD-ROM/DVD (E:) : N/A
3.5" 1.44MB (A:) : N/A
Deans Stuff (G:) : 279GB (279GB, 100% Free Space) (NTFS)
RICHARD (F:) : 190GB (171GB, 90% Free Space) (NTFS)

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
USB Controller/Hub : Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : USB Mass Storage Device
USB Controller/Hub : Maxtor OneTouch II
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home 5.01.2600 (Service Pack 2)

Network Services
Adapter : Broadcom NetLink (TM) Gigabit Ethernet

Performance Tips
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
__________________
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Attorney at Law
Lafayette, LA
Collections, Personal Injury, Entertainment Law
myspace.com/studio89rocks
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  #2  
Old 06-09-2006, 01:10 PM
puremusic puremusic is offline
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Join Date: Nov 2005
Location: Sweden
Posts: 149
Default Re: Recording at 256 hw buffer size now causes error

I have this problem too.XP Home SP2, PTLE 7.1cs7 with 002r.
Canīt play a single track with 256 in buffer.
I canīt belive the status PT seem to have, nobody dare to even whisper
"can it be the software?"or"can it be bad written drivers?"
Tested RME fireface 800 a couple weeks ago with Cubase SX3 and manage to
run some tracks at lowest buffer size wich is 64. Sixtiofour! It crackled a bit,
but it was running.
Is it possible that it could be something NOT hardware/computerbrand/cpubrand related?
Just asking.
Sorry for not bringing any clearness to you, just my symphaty.
I love to work in PT, but I must have much forgiveness to keep on using it.:) Still smiling though.

Good Luck!

Peter
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  #3  
Old 06-09-2006, 01:19 PM
deanguidry deanguidry is offline
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Location: Lafayette, La.
Posts: 146
Default Re: Recording at 256 hw buffer size now causes err

Update: Tried uninstalling SP2, but still can't playback or record in PTLE 6.4cs9, at anything below 512 h/w buffer. This is not acceptable. I called Protools support and was in the que for 27 minuets before I got a live voice in technical support, but in the process of conferencing a call to my studio engineer, we were disconnected. 27 minuets on hold for tech support is a disgrace, especially when one considers that the tech support number is not an 800 number. They are understaffed and this inattentiveness to consumer problems is indicative of the malaise with this company and its products. I've been working in the protools arena for the last 5 years, intensly, both in the TDM and native formats, and have been immeasurably frustrated by all the gliches inherent in protools packages.
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Lafayette, LA
Collections, Personal Injury, Entertainment Law
myspace.com/studio89rocks
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  #4  
Old 06-09-2006, 02:03 PM
spkguitar's Avatar
spkguitar spkguitar is offline
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Location: Pittsburgh
Posts: 18,161
Default Re: Recording at 256 hw buffer size now causes err

Quote:
still can't playback or record in PTLE 6.4cs9, at anything below 512 h/w buffer.
I was troubleshooting a similar problem for a friend of mine last year on his Dell and after trying everything I could think of, as a last ditch effort, I changed out the video card (I cannot remember which ones we changed from/to). Solved his problem.
Quote:
have been immeasurably frustrated by all the gliches inherent in protools packages.
So why not switch? Lots of other good software out there.

Pro Tools works great for me personally.
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  #5  
Old 06-09-2006, 03:07 PM
puremusic puremusic is offline
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Posts: 149
Default Re: Recording at 256 hw buffer size now causes err



[/QUOTE]So why not switch? Lots of other good software out there.

Pro Tools works great for me personally.

[/QUOTE]

Why switch? Why canīt we go the other way and have some respons on this kind of
issues from they who build this piece. All numbers are there, all possible info
are there. I can still not understand why PT should be such a different software
than "the others" and that you have to handpick(swenglish?)every little piece of
hardware to get it right.Itīs great that you found the problem for your friend
and we are many who need a buddy like you.

Are Digi really working to get PT to work on so many machines/configuration as possible?
Are Digi interested in the problems that may occour for us customers that donīt have
the "right" graphic card or the "right" machine at all.

Yes, itīs absolutly a lot of good software out there and that should really consern
Digi to get things working.
For me personally has everything Iīve ever installed on my "not special build computers"
worked properly such as Cubase SX, Logic, Wavelab, Reason,Vegas, Finale etc.etc.
This is the only time Iīve had some problems and I still hope Digi will sort it out.
But sometimes it feels like "you better get the right piece of daw or go somewhere else"
or "switch" if you prefer.

Ahh, enough.

Peter
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  #6  
Old 06-14-2006, 02:17 PM
themindlab themindlab is offline
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Posts: 24
Default Re: Recording at 256 hw buffer size now causes err

I agree, Digidesign should make an effort in ensuring wider compatability. By releasing semi-pro or amatour cards ( ie Mbox, digi 001, 002, etc...) digidesign attempts to gain larger market share in a very competitive market. Certainly digidesign idea is to get people to use pro tools for an accessible amount on money ( for the price of logic you get an Mbox factory) and then eventually to have these users to upgrade to HD...So far they are still competitive, but it's not going to last with so many competitors. That's why digidesign shold make an effort in ensuring compatability, expecially as it is trying to get "low market" consumers to favour pro tools to others like cubase or logic. The future is also sotware based, forget the soo expensive cards...if Digidesign gets a reputation of "being not that much compatable" with popolar computers (such as Dell) it might suffer economic losses in the future when competion will be based on "how good is the software" ( and mean compatability too). I'm pretty sure the managers know about it...and they also know that they have the most stable part of the market: recording studios. But if these start to "switch" digidesign will have to do something. Expect then greater compatability, with pro tools working smoothly even on our USB calcolator...
Ah, I know that if people are serious about music, still apple is the answer. It was like that 10 years ago and still it is today.
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