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  #11  
Old 08-02-2024, 11:52 AM
BScout BScout is offline
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Default Re: DAD TB Driver not seeing the TB3 card

Are you sure you are using a thunderbolt 3 cable and not a usb-c cable? I've seen people screw this up before because they will both fit.
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Pro Tools Ult 2024.10, HDX 2, MTRX/SPQ, SyncHD, DNxiQ, RME BBF Pro + MADIface ProS1 x 2, Fire Max11 x 2, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 14.7.1RAM 32GB, SSD 4TB, GPU 19 coreQNAP TVS-872XT 148TB TB3
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  #12  
Old 08-02-2024, 12:02 PM
diane_son diane_son is offline
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Default Re: DAD TB Driver not seeing the TB3 card

Yes I’m sure about the Thunderbolt cable because I succeeded in seeing a mtrx II that I had. The dad driver setup can see the mtrx ii but not the mtrx studio I had just setup with the same computer and same cable.
The thinderbolt module is seen by the dadman software so it seems to be properly installed so I dont know where the issue could be.
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  #13  
Old 08-02-2024, 12:33 PM
BScout BScout is offline
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Default Re: DAD TB Driver not seeing the TB3 card

I see your issue now.
You aren't running the right firmware for the MTRX Studio. You should be on firmware 1.1.3.1 or, at least, the bare minimum of 1.1.1.5. Not 1.0.3.1 (?)

Of, if you just mistyped, swap the thunderbolt modules between your MTRX II and the Studio (they are the same) and see if the issue follows since you have 2.
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  #14  
Old 08-14-2024, 03:46 PM
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creativecontrol creativecontrol is offline
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Default Re: DAD TB Driver not seeing the TB3 card

Just an added note to mention. Highly recommended NOT to use the migration assistant, which we've seen can cause a condition where the MTRX TB3 driver does not find and load the device correctly.

best,


Jeff
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  #15  
Old 08-19-2024, 04:50 AM
RECOA STUDIO RECOA STUDIO is offline
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Default Re: DAD TB Driver not seeing the TB3 card

I installed the Thunderbolt 3 Card on my MATRIX Studio but the mac does not see it. I also installed the drivers and asio driver but I can not see it.
When I connected it the mac told me that it was not possible to use this Thunderbolt device... what can I do?
thanks

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Sonoma 14.15
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  #16  
Old 08-19-2024, 06:32 AM
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creativecontrol creativecontrol is offline
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Default Re: DAD TB Driver not seeing the TB3 card

Greetings,

Lot's of oddities here...
You installed an ASIO driver on a macOS system?
You are running macOS 14.15?
Please post some screen grabs so we can try and assist.

best,


Jeff
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  #17  
Old 09-12-2024, 08:13 AM
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creativecontrol creativecontrol is offline
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Default Re: DAD TB Driver not seeing the TB3 card

A few more quick best practices on this issue as we chat with more customers in the wild.

(A) if on macOS, don't use Migration Assistant. Build your new system fresh.

(B) Don't use a TB2 based computer like a 6,1 Mac Pro. We've actually seen scenarios where this appears to work for a while with a combination of macOS and TB3 driver - however it will never be approved. Use a qualified TB3 computer.

(C) Make sure to Allow the driver to load under Settings > Privacy & Security.

best,


Jeff
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