License gone after update - Avid Pro Audio Community

11-29-2021, 01:49 AM

JRembrandt JRembrandt is offline

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Join Date: Nov 2021

Location: Germany

Posts: 1

License gone after update

Hello,
I bought an upgrade plan for my perpetual EDU license and cannot find it neither in my iLok nor in my Avid account (only in Avid Link, but there I cannot activate it). And even worse my old license stopped working, so I am not able to get projects done. It's really urgent and to be honest I'm really frustrated with how Avid is handling customer support.
Hopefully someone is able to help me here?
Thank you!

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