Pro tools 10 will not install!!!!!

[FatsumaA]

Hello everyone!

I am new to using the Pro Tools program. I recently purchased the PT 10 student version, and for some reason the installation keeps stoping. A pop up appears and says "The files for installation requirement Pro Tools HFS + Disk Support 8.0.6.52 could not be found. The installation will now stop. This is probably due to a failed, or cancelled download." Now I tried calling Avid tech help, and was put on hold for over 20 min. (yes I waitedd 20 min. out of desperation) I downloaded the needed drivers for it ( the HD and the 002 and 003 Family drivers) but still no luck. Can someone PLEAAASSEEE HELP MEEE!!!!!!!!!!! thank you.

[albee1952]

Can you give us a clue what you have Seriously, Mac or PC? What OS version? What interface? Do you have an iLok? Have you downloaded the PT10 asset to the iLok?

[FatsumaA]

considering I posted in the PT for Windows section.... I have PC , WINDOWS 7, SERVICE PACK 1, 64 BIT OS, PROCESSOR- INTEL(R) CORE(TM) i3 CPU.

I have an ilok that I use and I have downloaded the PT10 asset to the ilok.

[Zuzudaddy]

Please goto the top of this page and read the before you post. Without quite a bit of info, it's very hard to help you.

Sean

[albee1952]

Originally Posted by FatsumaA

considering I posted in the PT for Windows section.... I have PC , WINDOWS 7, SERVICE PACK 1, 64 BIT OS, PROCESSOR- INTEL(R) CORE(TM) i3 CPU.

I have an ilok that I use and I have downloaded the PT10 asset to the ilok.

That's a start(you wouldn't be the first newbie to post in the wrong section). Are you installing from a download, or from a disk? You could try UNchecking the box(really early in the install process) for HFS+ drive compatibility(you only need it to read/write with Mac-formatted drives). Having said this, there are still several possible hardware issues with your PC, that only a Sandra report will expose.
Help us Help You - READ THIS Before Posting!
Sandra report...its free...its a modest PITA....but it really does help(sorry for the bold, but it wouldn't go away)

[FatsumaA]

Ok thank you for the heads up!

Well at first I tried installing by the download located on the site. Since that was not working I tried to install from the CD givin within the package, and fortunately that worked.

BUT now, when Pro Tools launches, a pop up appears saying " Unable to locate hardware. Make sure your hardware is connected and turned on. Click 'OK' when the hardware is ready."

Now I searched on the DUC for this new problem, and in one thread it suggested to install the most recent MBox 2 driver, then once pro tools is open, go to hardware and change the set up. I tried that (installed the MBox 2 Driver 9.0.2) but I still get the message above.

I also have done the Sandra report and posted below. I hope this is a more helpful and detailed post

SiSoftware Sandra


Computer
Model : HP Pavilion dv6 Notebook PC 103C_5335KV G=N L=CON B=HP S=PAV
Serial Number : CNF0526213
Chassis : HP Notebook
Mainboard : HP 144C
Serial Number : PL62Y011ZZU150
BIOS : HP F.23 10/21/2010
Intel vPro : 6.01.01.1045
Total Memory : 5.8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (2C 4T 2.4GHz/2.4GHz, 1.73GHz IMC, 2x 256kB L2, 3MB L3)

Chipset
Memory Controller : HP Core (Arrandale) Mobile DRAM Controller 133MHz FSB, 2x 3GB DDR3 SO-DIMM 2x 532MHz (1GHz), Integrated Graphics

Memory Module(s)
Memory Module : Hynix (Hyundai) HMT351S6BFR8C-H9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5773CHS-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics (12 SM4.0 667MHz Turbo, 66MB DDR3 1GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA MK6461GSYN (640.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 596GB (C:) (D:)
hp DVDRAM GT31L (1.3GB, SATA150, DVD+-RW, CD-RW, 1MB Cache) : 1GB (E:)

Logical Storage Devices
SYSTEM : 199MB (NTFS)
Hard Disk (C:) : 567GB (NTFS) @ TOSHIBA MK6461GSYN (640.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
RECOVERY (D:) : 29GB (NTFS) @ TOSHIBA MK6461GSYN (640.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
HP_TOOLS : 99MB (FAT32)
Hard Disk (Q:) : N/A
Avid Audio Devic (E:) : 1GB (CDFS) @ hp DVDRAM GT31L (1.3GB, SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : HP HM55 LPC Interface Controller
Audio Device : HP P55/PM55/3400 High Definition Audio
Audio Codec : Integrated Device Tech 7605h
Disk Controller : HP P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : HP P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : HP P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Wireless Adapter : Intel(R) WiFi Link 1000 BGN (802.11g (ERP), AES-CCMP, 144Mbps)

Power Management
Battery No 1 : Hewlett-Packard Primary 51.84Wh/4.15Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.5

[yamahadrums]

Press and hold the 'N' key on your keyboard and launch Pro Tools. A dialog window will appear where you have to choose your hardware. Select the Mbox or whatever interface you have and go on.

[FatsumaA]

I have been trying that technique but it doesnt work either

[txrx]

could you check your download copy of pro tools size and verify from avid site to see if they are the same? your system is good to go, i believe it was the copy of pro tools you are having is the problem.

[FatsumaA]

I checked that as well and it is the same size.