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Old Today, 09:02 AM
connorhawke connorhawke is offline
Join Date: Apr 2013
Location: New York, NY
Posts: 57
Default Re: Feature request section here vs AVID Link

Originally Posted by ChrisBové View Post
Hi Connorhawke, and thanks for asking.

I know that most people use Link for updating and installing, but I personally have been doing so from the Download Center for years and years now. No shade to Link, it's just my muscle memory.

Try downloading and installing from there. Go to your MyAvid account, login, and find the My Products page. On it is the link to the Download Center, followed by the link to Avid Link.

If that doesn't work, and you still see issues, hit me with a quick email at chris.bove@avid.com and I'll get a support case created for you. There might be something on your system - like a remnant of a crash or a cache issue - that we could remote-in and clean up for you.

Hi Chris, as noted above, I already tried the downloadable installer:

If I instead try to upgrade via the downloadable installer (AvidLink_22.7.1_win), a seemingly similar phenomenon occurs. When I double-tap on AvidLinkSetup.exe, it hangs for a bit (i.e. cursor has the loading circle icon next to it), goes to the User Account Control dialogue, which I press Yes on, then hangs some more, before the cursor returns to normal, and apparently nothing has happened. Avid Link is still on 2022.7.
Before I consider a remote-in, (1) would it be worth it to uninstall Avid Link entirely and then reinstall from scratch, or (2) are there specific instructions I can follow to try a cleanup myself? (I think either of these would be faster than waiting for a remote-in if it happens again.) Thanks.

Last edited by connorhawke; Today at 04:05 PM.
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