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#1
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Support Plan Coming Up
We've been with ProTools since 1997. We are loyal customers and love ProTools. Hated the cost to upgrade to 10HD and almost didn't do the support plan last year. We ultimately did. Our Plan is up in December. So for the 599.00 we basically have received the 'collaboration' which we will never use and now a broken midi because of a bug in 12.6.
I'm not a complainer but at what point does Avid think about giving a rebate to users till they get their act together? I know it's a tough biz and working through all the problems of a program like ProTools is tedious, but you are not holding up your end of the bargain. We've been with you almost 20 years and you are an important part of our business, but you absolutely aren't fixing bugs more quickly like you said you would and deliver new features that your customer base has asked for.... I hope this changes sooner than later.
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Mac Pro 3.5GHz 6-core (6.1 2015) Monterey 12.6.8 64 GB RAM 1 TB PCIe flash storage Pro Tools Ultimate HD 2023.6 HD Native Thunderbolt |
#2
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Re: Support Plan Coming Up
agreed.
non HD software owners have a lot more to be thankful for, but still, stability has been affected in so many versions along the way for a larger number of users than ever. My subscription is up soon as well... hmmm. @99 its kinda easy to go for it and spend another year HOPING for an even better Pro Tools than before but the basic attitude of users and the wondering if things WILL get better shows a clear disconnect between development and actual users experience. That's the part that worries me as I continue to commit to this software.
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Jay-J System MacPro 12 Core • 24 G Ram • 10.12.6 PT 12.8.1 • Mbox 3 Pro • Plug-ins Verified 4 HD • OS ssd | Audio ssd | Sample Library ssd | Storage MAXPower eSATA 6G Card • Wiebetech RTX100H-Q Kensington Trackball Works/Orbit Optical Bluetooth off/Airport on and off. |
#3
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Re: Support Plan Coming Up
Amen.
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Can you please send yourself over fiber to go spam some other forum? Darryl Ramm |
#4
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Re: Support Plan Coming Up
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Same situation here, I agree 100% with you. Sent from my iPhone using Tapatalk |
#5
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Re: Support Plan Coming Up
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(Help us Help You)<<<click here Profile-System Tracks: https://www.n1m.com/datatunesdetroit Apple Music https://music.apple.com/us/search?term=DatatunesDetroit |
#6
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Re: Support Plan Coming Up
Agreed
AVID can say that you got some bug fixes and clip effects, layered editing, S6 post module support plus a few other things. But it's clearly not good enough, and hasn't been since the annual fee was announced. Am I remembering correctly that when the annual fee was announced we were told that it would mean far more frequent updates and bug fixes? Whatever, looking at this chart, progress seems to have stayed fairly constant in terms of the frequency of releases. Though they've been slowing down for years since 9.0 http://avid.force.com/pkb/articles/en_US/faq/en393795 Quite how one assesses how valuable those releases have been is very subjective. I would argue that nothing of real significance has happened since 11.0 Let's not forget that 12.0 was basically exactly the same as 11.3.1 Cloud collaboration - completely irrelevant for most users Track Freeze - is that really a quantum leap from offline bounce which we already had? Clip effects - pretty good I think, but not working perfectly by all accounts HD users are paying a lot of money for very little indeed and actually many things have been made worse (video engine anyone?) and now broken midi
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PT Ultimate 2023.9.0 - MacOS 13.4 - MacBook Pro (Late 2019) - 2.4 GHz 8-Core Intel Core i9 - 64 GB 2667 MHz DDR4 - Apogee Quartet - Avid Link 2022.12 |
#7
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Re: Support Plan Coming Up
Same here,
Meloton Studio was one of Munichs very first ProTools Users ever more than two decades ago and I personally am using ProTools since Version 3 but I certainly won't prolong my HD-Subscription plan this year. I hesitated a lot last year but finally bought it, but not this time. Too frustrated by that laggy AVID Video engine and many really severe bugs. Some of them not only annoying but even dangerous and potentially ear damaging like those sudden superloud fullscale buzz problems in PT12.4. Went back to ProTools 10 and will use it at least until my MacPro dies.. And even a Nuendo 7 license is in the cupboard already
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MacPro 5.1, 12GB, OS 10.8.5 HDnativePCIe, stepped back to Pro Tools HD 10, Machine Control, Euphonix Control V2 www.meloton.de |
#8
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Re: Support Plan Coming Up
They're completely different functions. It's like asking if the Chopin Competition is a quantum leap from Olympic swimming.
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#9
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Re: Support Plan Coming Up
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Yup. I ended up paying the $599 last year also. Looking at what amounts to another "charitable life support" contribution of $399 seem like insanity, a total of $998.00 in two years for a few new features and new bugs. I guess the hope that you might be able to download the fix for the new bug you paid for in that last update prior to your plan expiration is the best motivation. It is called the Avid support plan for good reason.
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I7-4930K, X79-Deluxe, 2133 32 GB, GT640, 512GB 860 Pro, 1TB Evo, WDB 2TB X2, Win 10 Pro, PT Ultimate 2020.12 Studio One 5 Pro, REAPER 6 RME, Daking, Heritage, ISA, Sytek |
#10
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Re: Support Plan Coming Up
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2017 27" iMac 3.8GHz i5, 1TB SSD Logic ProX, Studio One V4, PT current version, Apogee Ensemble TB Musician: http://www.ivanlee.net/ Design Engineer: http://www.propowerinc.com/resume.html |
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