No sound from ProTools

[IrelandM]

To ProTools Users,


HD Driver loading correctly?

Support Case #: 04291017

the HDNTB does not show up under AudioMIDISetup> Audio ?


Regards

[IrelandM]

HD Driver (Not) loading correctly?

[creativecontrol]

So - support was unable to help resolve the HD Driver issues?

I believe you are stating that HD Native Thunderbolt is both unavailable as a Playback Engine selection in Pro Tools Ultimate as well as a CoreAudio driver via AudioMIDISetup. Is that correct?

I'm having your case escalated however it would be helpful to know what was worked on / attempted so far. Thanks.


Jeff

[IrelandM]

To ProTools Users,


I contacted support as I still have issues with No Sound from ProTools.
Not sure where to look but will require further help Avid customer care say they can schedule a remote session to try troubleshoot the problem.


Regards

[Guy Staley]

I was having the same issue and a search of the DUC, er, rather the Avid Pro Audio Community (I've been around a while) turned up the following work around:

After system startup, use the terminal command:

sudo kextload /Library/Extensions/DigiDal.kext

Unfortunately, you must perform this terminal command each and every time you startup or restart your system but it does work, at least for me.

[JFreak]

Make sure that the .kext file has 755 permissions. It is already in correct directory.

cd /Library/Extensions
ls -al | grep DigiDal.kext
sudo chmod 755 DigiDal.kext
sudo chown root:wheel digiDal.kext

Here is how to check permissions (should say drwxr-xr-x not actually 755 which is just a shortcut for it) and ownership (root:wheel). If they are something else, then chmod changes permissions and sudo chown changes ownership. Obviously, if everything is alright you do not execute the sudo commands.

If that does not work, you need some more nerdy practice which I am going to leave for some other time. Try this easy thing first.

[IrelandM]

Hi Guy, JFreak,

I have not used this very often but read that Terminal can sometimes do more damage than good but here is what I tried from both of you any further thoughts on the code.


Last login: Thu Jan 6 13:49:01 on console
Macs-Mac-Pro-118:~ macpro$ sudo kexload /Library/Extensions/DigiDal.Kext
Password:
sudo: kexload: command not found
Macs-Mac-Pro-118:~ macpro$ cd /Library/Extensions
Macs-Mac-Pro-118:Extensions macpro$ ls -al | grep DigiDal.kext
drwxr-xr-x 3 root wheel 96 7 Dec 00:07 DigiDal.kext
Macs-Mac-Pro-118:Extensions macpro$ sudo chmod 755 DigiDal.kext
Macs-Mac-Pro-118:Extensions macpro$ sudo chown root:wheel digiDal.kext
Macs-Mac-Pro-118:Extensions macpro$ cd /Library/Extensions
Macs-Mac-Pro-118:Extensions macpro$ ls -al | grep DigiDal.kext
drwxr-xr-x 3 root wheel 96 7 Dec 00:07 DigiDal.kext
Macs-Mac-Pro-118:Extensions macpro$ sudo chmod 755 DigiDal.kext
Macs-Mac-Pro-118:Extensions macpro$ sudo chown root:wheel digiDal.kext
Macs-Mac-Pro-118:Extensions macpro$

[JFreak]

You had a typo on kextload, missed a 't' on the command. Otherwise permissions are alright.

[IrelandM]

Hi JFreak,


So the permissions are right.

But now seeing the following GetStreamASBD Error:268451843 any thoughts on this new one.


Regards

[gives]

Originally Posted by IrelandM

To ProTools Users,


I lately made some adjustments to my studio setup audio cables etc to clear around my floor space. Also did a new update to ProTools Ultimate 2021.10.0 and updated the macOS to Mojave 10.14.6

I run a MTRX Studio with DADMan and Thunderbolt HD Native but currently cannot get any sound out of ProTools Ultimate even after defaulting to stereo in the I/O settings. I updated the HD Driver to 2021.10 could this be the area of my problem.
I hear audio from the DADMan software but I have no PT Thunderbolt option available within the Mac's system settings as one of my output devices.

Any help would be gratefully appreciated.


Regards

If it were me if possible, I would update to Catalina at least for this purpose. Ever since I went from Mojave to Catalina, (skipping both Sierra and High Sierra), I have had no problems with Protools stability, Dolby and DADMAN. Very solid here with multiple projects. I was very wary of moving off Mojave, but it totally worked. I even just did an install over Mojave rather than a total erase and install. No problems and running for over a year now. G