pro tools 10 and interface

[randyhill87]

hey people, i got pro tools 10 like a week ago and i have a personus audiobox usb interface. does anyone know are they compatible with each other? it find it but there is no playback and it does not record. what am i doing wrong? could it be the input and output? something... help me i am going nuts!

[albee1952]

look under Setup>Hardware and make sure the audiobox is the selected audio engine.

[randyhill87]

cool. i found it and it works not but there is a new problem! every other time i open pt 10 it tells me that it cannot find the personus then when it finds it i record a vocal it tells me this... "audio processing could not complete due to conflicts with other CPU tasks or a potential clocking issue. if this occurs often, verify your sync cables or try changing the HW Buffer Size setting in the Playback Engine dialog. In most cases, a larger HW buffer size will prevent the problem. (-9129) "
okay i tried the HW sample but there was only one sample. help me dude! lol

[albee1952]

Gonna need details on the computer. If its a PC, post a Sandra report as described in this thread:
Help us Help You - READ THIS Before Posting!

[randyhill87]

here is my sandra report. sorry i didn't read the form thing. i have a personus audio box usb, 2.0 and here is my report


SiSoftware Sandra

ID
Host Name : Randy-PC
Workgroup : WORKGROUP

Computer
Model : AlienWare (Dell) M11xR3 103C_5335KV
Serial Number : 8MNF4R1
Chassis : AlienWare (Dell) Portable
Mainboard : AlienWare (Dell) M11xR3
Serial Number : .8MNF4R1.CN129611830019.
BIOS : AlienWare (Dell) A03 06/07/2011
Total Memory : 8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i5-2537M CPU @ 1.40GHz (2C 4T 2.3GHz/2.3GHz Turbo, 2.3GHz IMC, 2x 256kB L2, 3MB L3)

Chipset
Memory Controller : Dell Core (Sandy Bridge) Mobile DRAM Controller 100MHz FSB, 2x 4GB DDR3 SO-DIMM 2x 667MHz (1.33GHz), Integrated Graphics

Memory Module(s)
Memory Module : Samsung M471B5273DH0-CH9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5273DH0-CH9 4GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics Family (12 SM5.0 350MHz/900MHz, 1GB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GT 540M (96SP 2C 1.34GHz, 1GB 1.79GHz)
Compute Shader Processor : Intel(R) HD Graphics Family (12SP 350MHz/900MHz, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Storage Devices
Seagate ST9750420AS (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 699GB (C:)

Logical Storage Devices
RECOVERY : 20GB (NTFS)
The Cave (C:) : 678GB (NTFS) @ Seagate ST9750420AS (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)

Peripherals
LPC Hub Controller 1 : Dell QS67 LPC Controller
Audio Device : Dell Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 2
Disk Controller : Dell Cougar Point Mobile 6 port SATA AHCI Controller
USB Controller 1 : Dell Cougar Point USB Enhanced Host Controller #1
USB Controller 2 : Dell Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : Dell IEEE 1394 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : IPMI T0 Controller

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Intel(R) WiFi Link 1000 BGN (802.11g (ERP), 54Mbps)

Power Management
Battery No 1 : Simplo DELL T7YJR17L 65.05Wh/4.39Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.6

[sw rec]

You're gonna need a secondary hard drive to record to......

[albee1952]

As above. You need another hard drive. Also, integrated graphics CAN be a problem with Pro Tools.(not much you can do if this is a laptop). At the very least, you should review ALL the system tweaks, run PT as administrator, turn OFF AERO, themes and desktop composition and DISABLE the wifi when running Pro Tools.

[randyhill87]

okay thanks, ill let you know what happens. oh one more question, if it doesn't work am i out of luck?
P.S it is a laptop.

[derFunkenstein]

I'm having a hard time helping a friend with a Presonus Audiobox. The only way we got it to work was to go to the Setup -> Hardware screen, open the control panel, and set the Asio tab System Performance to Relaxed, which is equal to something like 93ms round trip latency. It works but just barely

It works fine with their Studio One Artist software that comes with the interface, but the drivers are garbage as far as I can tell. It doesn't work well with Cakewalk Sonar or Pro Tools 9 (in his case). Nice looking box. Garbage drivers, and no update since 2009 based on the Last Modified date of the files in the download. Hope their VSL interfaces (which are all USB 2.0 where the Audiobox is USB 1.1) have better drivers.

Your laptop appears to be very fast. You just got a bum interface. There's a Focusrite 2i2 in the same price range as the Audiobox USB - that's the interface I'd go with at that price unless you really need the MIDI I/O. So many MIDI controllers have built-in USB anymore that I doubt it's worth spending money on the MIDI.