Pro Tools HD 11 no longer in account

[trynytymusic]

I bought a Pro Tools bundle with HD Omni interface on 8/1/2014. It's worked fine all along. Now I want to upgrade to a new computer and I noticed there is no mention of pro tools in my avid account. I thought the purchase was perpetual and not an expiring purchase. Am I just wrong or is there something I need to do?

Thanks!

[Darryl Ramm]

Hi Welcome to DUC

All versions of Pro Tools 11 are perpetual.

You have the license on your iLok right?

If a download is not showing up in My Avid>My Products then you should be able to find it in My Avid>Avid Download Center (*not* My Products).

[Darryl Ramm]

Doh no scratch that, it may not be there either I think Avid trimmed stuff there as well.

If you don't have it file a licensing (yes I know it's download not licensing) support case here:

https://www.avid.com/learn-and-suppo...-music-support

Post the case # here might help others from Avid follow up. Licensing related support cases are free.

And whatever you do in future... keep a copy of your installers somewhere, multiple copies, backed up. You will never know when you'll need them and stuff is not working.

[trynytymusic]

Thanks. Done. I'll see where it goes.

[jeffro]

Found your case - looks like the rep replied about your license so I added some internal notes to follow up about the installer.

[Darryl Ramm]

Hey Jeffro. Thanks. Wouldn't just leaving the 11 installers in the download center be an easy option for everybody?

[jeffro]

Unfortunately it's a bit more complicated than that due to version entitlement/licensing.