Eleven Rack Driver Uninstall

[Tonetek]

I ready to install the eleven rack 1.2.8 driver on El Capitan. However, I am getting the error 5364 when running the Avid Eleven Rack driver uninstaller.

Any ideas?

[jeffro]

Welcome to the community.

Are you running the uninstaller included with the new driver?

[Tonetek]

Yes. I'm using the Avid uninstaller.

[Cowboy Bob]

Be sure your 11R is not turned on when you try to uninstall the old driver.

You'll need to restart your computer before you can install the latest driver.

Just FYI

[Tonetek]

Yes I had the Eleven Rack off and unplugged form the usb port. I ended up manually deleting the digidesigenelevenrack.kext file from the extension folder. I'm not sure if there are other files to delete. I ran the installer and so far so good.

[jeffro]

Glad to hear you are up and running.

I have tried every combo of install/uninstall with 1.2.5 and 1.2.8 on OS X 10.11.2 and could not make it fail. If you run into this again we might want to collect logs and get more info.

[Darryl Ramm]

One question would be did you do an insitu OS X upgrade with the previous drivers installed? If you did all bets may be off.

[Tonetek]

Yes, I did upgrade to El Capitan with the old drivers still installed.