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Old 01-11-2022, 07:30 AM
Firechild Firechild is offline
Join Date: Jun 2010
Location: Sweden
Posts: 860
Default Auto Renewal OFF


I have turned Auto Renewal to OFF but it still says Next Payment: "Nov 12, 2022".
I don't want a next payment, that's why I turned Auto-renewal to OFF.
Should I be worried or is it OK?
iMac Pro - HDX2 - Mojave - AVID HD I/O x7
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Old 01-11-2022, 05:50 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Dec 1969
Location: Earth
Posts: 9,932
Default Re: Auto Renewal OFF

With Auto Renewal off it should not bill you. Tried to check your account using your DUC email but I couldn't find a product with a Nov 11 date. If needed, you can Create A Case via my.avid.com > Access The Support Center > Equipment.

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