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  #1  
Old 01-24-2025, 01:47 PM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Pro Tools with Upgrade and Support Plan 2015

Hi,

I've had an old upgrade and support plan...

Pro Tools with Upgrade and Support Plan 2015

It was sitting unused for a long time. I was under the impression that they didn't expire and redeeming it would get me back up to the current version of protools.

I tried to redeem it today but it says it's only good for protools 10-11-12.

Could anyone shed some light on this?

Thanks!
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  #2  
Old 01-25-2025, 09:47 PM
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you
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  #3  
Old 01-26-2025, 02:52 AM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Quote:
Originally Posted by tope d View Post
Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you
Great, thanks!
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  #4  
Old 01-29-2025, 05:59 AM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Quote:
Originally Posted by tope d View Post
Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you
Any idea when I should expect an email? Nothing yet. Thanks!
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  #5  
Old 02-01-2025, 01:29 PM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Quote:
Originally Posted by tope d View Post
Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you

Thanks again for your help but I supposed there's been a problem. You mentioned they were already on it on the 25th, I can't imagine it takes them a week to figure it out. Maybe I missed a communication from them?

Thanks!
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  #6  
Old 02-02-2025, 08:20 AM
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Hi Chris,

Sorry about that. Let me check on this again and get back to you.
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To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

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  #7  
Old 02-02-2025, 08:28 AM
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Hey Chris,

Have you already redeemed the code last sent to you via support case 04172755?
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  #8  
Old 02-03-2025, 07:07 AM
CHRIS AIKEN CHRIS AIKEN is offline
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Quote:
Originally Posted by tope d View Post
Hey Chris,

Have you already redeemed the code last sent to you via support case 04172755?
Hey,

I haven't received any codes or emails support...I've been checking my mail and spam folders daily but it doesn't appear that any emails have made it though.
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  #9  
Old 02-03-2025, 07:17 AM
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Quote:
Originally Posted by CHRIS AIKEN View Post
Hey,

I haven't received any codes or emails support...I've been checking my mail and spam folders daily but it doesn't appear that any emails have made it though.
Hi Chris, I've forwarded the last Email from support. Please check your PM. Thanks!
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  #10  
Old 02-03-2025, 07:39 AM
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Default Re: Pro Tools with Upgrade and Support Plan 2015

Hello, Chris!

I've just confirmed with the licensing team who've previously handled your support case and the code you used is only entitled to Pro Tools 10 up to 12.5.
You can purchase a Renewal Code for $199 from Authorized resellers to get that Pro Tools up to date.

I'll send an Email now via the support case. Please feel free to reply if you need assistance on renewing your "Pro Tools Upgrade and Support Plan 2015 update"

Thanks and apologies for the troubles!
Tope
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