Pro Tools with Upgrade and Support Plan 2015

[CHRIS AIKEN]

Hi,

I've had an old upgrade and support plan...

Pro Tools with Upgrade and Support Plan 2015

It was sitting unused for a long time. I was under the impression that they didn't expire and redeeming it would get me back up to the current version of protools.

I tried to redeem it today but it says it's only good for protools 10-11-12.

Could anyone shed some light on this?

Thanks!

[tope d]

Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you

[CHRIS AIKEN]

Originally Posted by tope d

Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you

Great, thanks!

[CHRIS AIKEN]

Originally Posted by tope d

Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you

Any idea when I should expect an email? Nothing yet. Thanks!

[CHRIS AIKEN]

Originally Posted by tope d

Hi Chris.

The licensing team is already on it via your case. They’ll send an update via email.

Thank you

Thanks again for your help but I supposed there's been a problem. You mentioned they were already on it on the 25th, I can't imagine it takes them a week to figure it out. Maybe I missed a communication from them?

Thanks!

[tope d]

Hi Chris,

Sorry about that. Let me check on this again and get back to you.

[tope d]

Hey Chris,

Have you already redeemed the code last sent to you via support case 04172755?

[CHRIS AIKEN]

Originally Posted by tope d

Hey Chris,

Have you already redeemed the code last sent to you via support case 04172755?

Hey,

I haven't received any codes or emails support...I've been checking my mail and spam folders daily but it doesn't appear that any emails have made it though.