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#21
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Re: Eleven rack won't boot
^^ I see.
if its repaired under warranty, i suppose Avid do not have to say what the problem is/was. If i was paying for the repair though, i would expect it. Imagine taking your car in for repair without an explanation as to what they are fixing…….car analogy again..sorry On a side note One of if not THE main guys involved with the Eleven rack Bobby Lombardi has left Avid for Gobbler….along with 3 others. http://www.pro-tools-expert.com/home...#disqus_thread |
#22
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Re: Eleven rack won't boot
The word I got as there have been a bunch of these, if under warranty, avid has replaced with a refurbished, if out of warranty SOL! I called every authorized repair place in the us and before I could finish my sentence they all said cheaper to buy a new one! Ridiculous that avid just puts their head in the sand!
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HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
#23
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Re: Eleven rack won't boot
Quote:
The Eleven Rack includes a 1 year (US) warranty which covers parts and labor. As stated in the warranty, failing units can be repaired or replaced, and in either case the original warranty (measured from date of purchase) is still in place. Repairs typically carry a 90-day warranty. Quote:
I'm sorry that your Eleven Rack has failed, but as stated earlier this is not a known design problem. I did check your registration and didn't see an Eleven Rack. I did see an Eleven Rack Expansion Pack purchased about 3 years ago, so if that was for this unit that would put this Eleven Rack 2 years out of warranty. It's unfortunate that occasionally products fail, but we do try to build quality hardware and there are repair options available for times when that's needed. As with other gear there are real costs to cover for parts and labor. It might be worth setting up an RMA to get it in and diagnose it (some Repair Centers might charge a bench fee for this according to their policy) so that's worth looking into as well. I'm checking with our repair dept to see if there is anything else we can do to assist here. I couldn't find you registered for an Eleven Rack, and there's no support case so I'll start one to get your info. Regards, JC |
#24
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Re: Eleven rack won't boot
Quote:
FYI, I did speak to customer support about the issue. I appreciate anything you can do to help.
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HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
#25
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Re: Eleven rack won't boot
http://m.smh.com.au/money/warranty-w...0524-w6aj.html
An article explaining Australia's statutory warranty. It deals with retailers rather than manufacturers. Just FYI. That is all
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Eleven Rack + ERXP Pro Tools 9 Windows 7 Gibson Guitars Washburn Guitars Michael Kelly Guitars Yamaha Bass Roland TD30K EZ Drummer 2 Superior Drummer 2.2 |
#26
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Re: Eleven rack won't boot
Quote:
Please help me, if you do, even with a scratched up unit that fell off a truck but sill works, I'll take it. Thanks, Barry
__________________
HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
#27
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Re: Eleven rack won't boot
Hey Barry i know you tried everything but as you know some earlier models had a sample rate clock issue. Also apparently a corrupt preset can cause it
i was reading this today. http://www.elevenrackpresets.com/for...gonew=1#UNREAD |
#28
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Re: Eleven rack won't boot
Quote:
__________________
HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
#29
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Re: Eleven rack won't boot
I will never criticize avid ever again. If I do, all, call me out on it!
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HD Native Pcie, PTHD 11, PT12 Vanilla, Omni, Lynx Aurora 16, 192 I/O (16 in/8 out), 24 Fader D-Command, lots of preamps and compressors. MacPro 5.1 (12) Core (2009 MacPro 8 Core Upgraded to a 12 Core MacPro), 56 Gig Ram, SSD System & 3 - 2TB Drives, OSX 10.9.5, Windows 10 Via Bootcamp |
#30
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Re: Eleven rack won't boot
sarcasm?..... or did you get the issue resolved?
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Brian Windows 11 Pro | macOS 12 Pro Tools 2022 benonistudio.com Youtube Channel - benonistudio Plugin Deals @benonistudio |
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