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  #1  
Old 08-02-2012, 02:51 AM
yagga121 yagga121 is offline
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Unhappy Profile surface VGA problem

Hi Guys,

Got a problem with the VGA output on my profile surface, do you know if its is to repair/replace.

Basically the output is pulsing at times and the rest it changes colour to red/purple etc rendering the screen pretty pointless atm.
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  #2  
Old 08-02-2012, 03:18 AM
digidesigner digidesigner is offline
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Default Re: Profile surface VGA problem

You probably already swapped out the VGA cable, next I would swap out the digilink. Meanwhile it would be a good idea to make a laptop work over VNC so you could keep working.
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  #3  
Old 08-02-2012, 03:24 AM
digidesigner digidesigner is offline
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Default Re: Profile surface VGA problem

you can also contact venue support: Europe, Middle East, Africa: +44 1753 659 500
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  #4  
Old 08-02-2012, 10:19 AM
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Sheldon Radford Sheldon Radford is offline
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Default Re: Profile surface VGA problem

Hi,

This sounds like a possible fault or short in the FOH Link cable that connects the rack to the Profile control surface. Check for bent or damaged pins in the connector for starters; a replacement can be arranged through the VENUE support line that digidesigner mentions.

Sheldon
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  #5  
Old 08-11-2012, 01:43 PM
yagga121 yagga121 is offline
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Default Re: Profile surface VGA problem

Cheers, will check it out this week as I'm back from holiday, the link cable should be intact as its in a fixed install, will keep you posted
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  #6  
Old 08-11-2012, 10:14 PM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: Profile surface VGA problem

Hi yagga121,

You can also send an email with your contact info to venuesupport at avid dot com

Thanks

Chris
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  #7  
Old 08-21-2012, 02:10 AM
yagga121 yagga121 is offline
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Default Re: Profile surface VGA problem

Will send an email through shortly, it was indeed the FOH link cable going into the rack that was/is causing the problem.
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  #8  
Old 08-22-2012, 04:33 AM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: Profile surface VGA problem

Cool. Get in touch with us and we'll help you get this sorted.

Thanks

Chris
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  #9  
Old 08-23-2012, 08:14 AM
yagga121 yagga121 is offline
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Default Re: Profile surface VGA problem

Ne cable arrived yesterday, will fit it this evening hopefully.
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