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  #1  
Old 08-31-2021, 03:38 PM
jkd62 jkd62 is offline
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Default GUI short freeze and beachball still on 2021.7

When i updated to 2021.6 I got the wellknown short freeze Challenge several times each your (maybe 15-20 times pr hour) I tried to solve the issue but ended up downgrading to 2021.3. Then everything worked perfect. Then came 2021.7. I hoped it was fixed. But it is exactly the same problem. Is there anybody who has had the problem and fixed it ?

I am using: Mac OS Catalina 10.15.5
3,4 ghz quad core Intel core i5
24 gb ram
Radeon pro 570 4 gb

Last edited by jkd62; 08-31-2021 at 04:29 PM.
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  #2  
Old 08-31-2021, 09:15 PM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: GUI short freeze and beachball still on 2021.7

I don't know if this is a fix or not, but a couple of us did a clean install of the OS (in our case it was Big Sur) from scratch (not factory install). Then a fresh install of Protools 2021.7 (not upgrade) and have not seen the freezes or beach balls. Given that each user has different plugins, it is not clear if a certain plugin is possibly causing the freezes or beach balls so YMMV. If you have a spare SSD and the time, it might be worth a try.
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  #3  
Old 09-01-2021, 02:24 AM
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Emi Emi is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Works fine on M1 Mac mini. No beech ball for now.
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  #4  
Old 09-01-2021, 05:42 AM
ejsongs ejsongs is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Short beach ball is driving me crazy.

Ej

5,1 2010 Mac Pro
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  #5  
Old 09-14-2021, 10:52 AM
nikolafeve nikolafeve is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Quote:
Originally Posted by ejsongs View Post
Short beach ball is driving me crazy.
i confirm same here
OSX 10.14.5 - Mac Pro (Late 2013) - 3.5 GHz 6-Core Intel Xeon E5
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  #6  
Old 09-01-2021, 07:40 AM
its2loud its2loud is offline
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Default Re: GUI short freeze and beachball still on 2021.7

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Originally Posted by Emi View Post
Works fine on M1 Mac mini. No beech ball for now.
Really? I constantly get the beach ball
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  #7  
Old 09-01-2021, 08:56 AM
audiogamble audiogamble is offline
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Default Re: GUI short freeze and beachball still on 2021.7

There are some people here who will tell you to reinstall your OS. It doesn't fix it. I tried. Running an M1 macbook air.

There's at least one person here persistently telling people to do a clean install on the basis that a theoretical test-session recording blank audio works fine. I think in reality, those tests doesn't correlate with how people actually use pro tools. In my experience, the problem seems to be triggered by scrolling around in a larger session. GUI/meters gets sluggish, and eventually beachballs. 2021.7 is better than 2021.6 for this, but it still exists.

I'd strongly recommend to disregard the suggestions that a clean install will fix 2021.7 . You'll likely commit to a lot of downtime with no results to show for.

Submit a support ticket to avid, and wait for the next PT update which hopefully fixes it once and for all.
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  #8  
Old 09-01-2021, 11:20 AM
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Eric Lambert Eric Lambert is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Quote:
Originally Posted by audiogamble View Post
There are some people here who will tell you to reinstall your OS. It doesn't fix it. I tried. Running an M1 macbook air.

There's at least one person here persistently telling people to do a clean install on the basis that a theoretical test-session recording blank audio works fine. I think in reality, those tests doesn't correlate with how people actually use pro tools. In my experience, the problem seems to be triggered by scrolling around in a larger session. GUI/meters gets sluggish, and eventually beachballs. 2021.7 is better than 2021.6 for this, but it still exists.

I'd strongly recommend to disregard the suggestions that a clean install will fix 2021.7 . You'll likely commit to a lot of downtime with no results to show for.

Submit a support ticket to avid, and wait for the next PT update which hopefully fixes it once and for all.
They are reporting their real-world experience so the info is valuable. But, yes, it's not been stated, and probably not discovered, exactly what it is within those reinstalls that fixed the issue for their particular system. I do agree that a full OS reinstall is a bit extreme, but it's a process that has worked for some -- it's up to each individual to decide if it's worth the effort.
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  #9  
Old 09-02-2021, 01:29 AM
Obsidian Dragon Obsidian Dragon is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Quote:
Originally Posted by audiogamble View Post
There are some people here who will tell you to reinstall your OS. It doesn't fix it. I tried.
I'm sorry to hear that it didn't work for you. You are correct that it does not seem to work for everybody. But for some, it does work. I hope I don't come across as I'm pushing this as a proven solution. I clearly said YMMV.

I don't create very large session anymore as a hobbyist, but I loaded the Avid demo session which is pretty big (to me anyways) with audio tracks, midi tracks, using virtual instruments, etc. It all plays back with plugins and automation fine on my system. No freezing or beach balls.

I'm not on an M1 (2017 MBP i7). It does seem that the M1 Macs are more prone to the freezing and beachballs, but that (Mac mini with M1 and 16 GB Ram) is exactly what JFreak (corrected reference) was meticulously testing with the clean install of the OS and Protools and he reports no freezing or beach balls so far.

I agree that it is a time consuming process. Which is why I suggest if someone had a spare SSD, it might be worth a try. If it works on their spare SSD, then proceed to do the same to their primary drive. If it doesn't solve the problem with a spare SSD, then it probably will fail on their primary drive also. In which case, reverting to 2021.3 or earlier is the viable solution until the next release hopefully works. Troubleshooting is a pain and not everyone has the time or mindset for it. Do what works for you.
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Last edited by Obsidian Dragon; 09-02-2021 at 11:44 PM. Reason: Corrected reference to JFreak
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  #10  
Old 09-02-2021, 03:25 PM
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JFreak JFreak is offline
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Default Re: GUI short freeze and beachball still on 2021.7

Quote:
Originally Posted by its2loud View Post
Really? I constantly get the beach ball
Have you done a clean install to freshly emptied system storage? It makes a world of difference...

I myself have a fully loaded M1 Mac Mini for testing purposes. Clean install and zero trouble. Now I am quite confident my hardware has nothing special in itself, but the clean install makes wonders.
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