No System ID

[Animalism]

For the better part of two hours, I've been trying to figure out why I get an error saying that I don't have a Media Composer | First entitlement on a brand new install of the software with a brand new myAvid account. I think I've narrowed it down to the fact that my account and/or system does not have a system ID whatsoever.

The "System ID:" field is blank on the My Products page of my account page on my.avid.org, as is the same field when I click "Copy License Info" to open said info in a notepad .txt file after navigating to the preferences page of Avid Link.

I have uninstalled and reinstalled all Avid software multiple times, restarting my computer even more times along the way. The error persists.

How do I get a system ID? Was it supposed to be generated automatically when I installed all of this? Is there ANY customer support number or page for Avid that doesn't want to nickel and dime me even more?

[rnostrant]

Hi there.

Here is the link to the Media Composer | First Forum, as this forum is primarily for Pro Tools and its related systems.

https://community.avid.com/forums/377.aspx

Based on your issue, it seems others are having trouble accessing their System or Activation ID to authorize Media Composer.

An Avid representative might be able to help you here, but more resources should be looked at the forum linked above first.