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#1
07-30-2018, 03:38 PM
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CPU spikes after installing under a new Windows user ID
I was just force to create a new Windows user ID and installed Pro Tools 2018 under that new user. If I sign into the original user ID and run PT, everything is fine. If I sign into the new user ID, PT doesn't work. I get CPU spikes on all processors up to 100%. So all you hear is noise (click, pops, etc). So my system is totally unusable now. Has anyone ever installed PT under a new Windows user ID? Is there a step I'm missing other than simply uninstalling PT and then installing it under the new user ID? I'm dead in the water now. I called PT support and they created a ticket for this case mid-day on Saturday. Haven't heard a word from anyone since. Any help would be much appreciated!
Thanks!
__________________
------------------------------------- Model: PC AudioLabs Rok Box i9 OS: Windows 10 64 Bit CPU: Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz Memory: 32GB Internal Hard Drives: 500GB= Programs 1TBGB= Audio 1tbGB= Samples/Back Up External Hard Drives: Verbatim 1TB USB Drive RME Fireface UFX Interface/Preamps Pro Tools 2023 Focal CMS 65 Monitors Avantones 
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#2
07-30-2018, 06:51 PM
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Re: CPU spikes after installing under a new Windows user ID
Did you run the installer as administrator? Are you running Pro Tools as administrator? You should do both
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix  BTW, my name is Dave, but most people call me.........................Dave
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#3
07-31-2018, 01:42 AM
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Re: CPU spikes after installing under a new Windows user ID
In addition to what's suggested above have you tried deleting the Pro Tools preferences?
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#4
08-01-2018, 04:54 PM
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Re: CPU spikes after installing under a new Windows user ID
Thanks for the tip. I actually had already tried that. Turns out I finally got someone at Avid to find and fix the problem. I had a bad outing in my I/O settings. Live and learn!
Thanks!
__________________
------------------------------------- Model: PC AudioLabs Rok Box i9 OS: Windows 10 64 Bit CPU: Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz Memory: 32GB Internal Hard Drives: 500GB= Programs 1TBGB= Audio 1tbGB= Samples/Back Up External Hard Drives: Verbatim 1TB USB Drive RME Fireface UFX Interface/Preamps Pro Tools 2023 Focal CMS 65 Monitors Avantones
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