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Old 02-09-2011, 06:03 AM
betovn betovn is offline
Join Date: Nov 2010
Location: New York
Posts: 7
Default HELP!!! Suddenly PT9 Wont start "Your audio device is configured..."

Running PT9 for two months with no problems.
Suddenly last night

I try to open PT9 but when load bar reaches "reading preferences" I then receive the popup "Your audio device is configure with an unsupported audio buffer size. Please select one of the following supported buffer sizes in the device control panel: 32:64; 128; 256; 512;1024;2048". Why suddenly do I get this message? Newbee on PT.

Never had this problem before. Running Tascam US-1641 USB 2.0 Audio/MIDI Interface. Cannot find any buffer slider on control panel they suggest. Looked everywhere? I have a musician coming in two hours and must be up by then...

System Info:
Audio/midi Interface:
Tascam US-1641 10inout USB 2.0
Mic Preamp
Presonus – mic tube dual preamp
Marshal MXL Condensor Mic

HP Pavilion
AMD Athlon II X4 620 Quad Core Processor
Memory – 6gb DDR2-SDRAM (PC2-6400 / 800 MHz)
L1 Instruction Cache 4 x 64.00 kB L1 Data Cache 4 x 64.00 kB
L2 Cache 4 x 512.00 kB
600gb Western Digital internal Hard drive
Current Speed 2.60 GHz
Multiplier x 13.0 (4.0 - 13.0)

External Hard Drive
Seagate External Hard drive USB 1tb
Korg M-3 73 key kybd/midi controller
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Old 02-09-2011, 07:41 AM
TOM@METRO's Avatar
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,462
Default Re: HELP!!! Suddenly PT9 Wont start "Your audio device is configured..."

Try resetting the buffer size in Pro Tools and restarting the program.
~ tom thomas

Formerly hobotom

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Old 07-19-2011, 08:21 AM
betovn betovn is offline
Join Date: Nov 2010
Location: New York
Posts: 7
Default Re: HELP!!! Suddenly PT9 Wont start "Your audio device is configured..."

OK, Sweetwater tech support helped bigtime. Here is what was done. Two possibilities to fix the buffer issue. Hope this helps others with the same dilemma. peace

Ilok issue.
Start -> Msconfig -> Services tab, and enable the PACE service.
Tascam Buffer:
Start -> Control Panel -> Tascam 1641 -> Change to low latency

Pro Tools Prefrences:
Start -> Computer -> C: -> Program Files X86 -> Common Files -> Digidesign -> DAE ->
Right click on the DAE Prefs folder and Delete.
Start -> Computer -> C: -> Users -> Your User Name -> AppData -> Roaming -> Digidesign
Delete the contents of the Digidesign folder.
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Old 07-19-2011, 08:38 AM
MikeLip MikeLip is offline
Join Date: Feb 2010
Location: Sydney, Oz
Posts: 639
Default Re: HELP!!! Suddenly PT9 Wont start "Your audio device is configured..."

Thanks for sharing :)
This might qualify for "the best worded, but most idiotic thing I've ever heard said" award.-ejwells

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