neo access code??

[mattoe2007]

My recording seession came to an early end with this pop up window "NEO ACCESS CODE"
I cannot record on any songs with out this screen popping up after I record a track and hit stop. Does any one know what is happening to me

[Rail Jon Rogut]

Any NEO error means the DigiBase files are corrupt.. follow the Troubleshooting steps in the sticky thread.

Rail

[mattoe2007]

As I keep looking into this I have seen "new" files in my song folders. labeled "GOVMAORIJISK". My first thought was my lacie external hard drive problem. I can create a song and save it to my desktop but once I put it into my lacie drive I'm F%$#@. I also noticed back up files in my song folders now??

[Rail Jon Rogut]

What you are seeing are normal cache files normally self deleted when Pro Tools shuts down... but due to a crash were left behind. The backup folder is correct and is there to save your butt.

The remedy for the Neo error as I mentioned before is to follow the steps in the sticky Troubleshooting thread.

Rail

[mattoe2007]

alright. It's true I don not know what a sticky trouble shooting thread is or where to find one. I did go into my work space window and found no date indexed on the lacie hard drive. I clicked on the lacie icon and a screen popped up showing the neo access I cleared them from the list. shut off my system then shut the power off to the strip. I let it sit for a few minutes then turned everything back on. I went into protools went to workspace and when I clicked on l the lacie icon all my music files where thier.
I opened some songs put down some guitar tracks closed the session and the neo access pop up screen DID NOT APPEAR. it only took me 5 hours to figure it out. And I'm still sober!!!

Q- what is a sticky troubleshooting thread and where do I get one?

thanks for all the help keeping

matt

[Rail Jon Rogut]

At the top of the forum are sticky threads.. they have little pins next to them.. the last one is named "General Troubleshooting ..."

Railk