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#11
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Re: I/O Error Regarding Output Paths
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Sorry you're hitting this issue. Let me speak with the team about additional troubleshooting steps you can take. Regarding the LEDs, we currently have a bug where the Power button is the wrong color (should be white) and Avid logo is too bright. These will both be resolved via firmware update in the next Pro Tools release. Thanks, Kyle
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
#12
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Re: I/O Error Regarding Output Paths
Jakub,
This is probably a long shot, but will you drag the inactive "HP 1" path down to the position above "HP 2" in I/O Setup > Output tab, so it looks like the attached? Let's see if that has any impact.
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
#13
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Re: I/O Error Regarding Output Paths
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Another thing to try is to delete "Pro Tools_Carbon.pio" and "Last Used.pio" in the PT preference folder and re-launch Pro Tools. These are located in: Macintosh HD/Users/<user name>/Library/Preferences/Avid/Pro Tools You can quickly get there by clicking Finder > Go > Go to Folder...., then entering the following and clicking Go: ~/Library/Preferences/Avid/Preferences/Avid/Pro Tools/ Click on the Pro Tools folder to see the two .pio files mentioned above.
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
#14
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Re: I/O Error Regarding Output Paths
Kyle- i’m just chiming in here to say that I had the same I/O dialog problems and got the same error message that the original poster detailed in his first post. I deleted my preferences and it seems to have solved the problem, at least for now. This was a few weeks ago.
Sent from my iPhone using Tapatalk
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Late 2013 Mac Pro (trashcan), 2.7 GHz 12-Core Intel Xeon E5, 64 GB 1866 MHz DDR3 ECC, AMD FirePro D300 2048 MB, Startup disk SSD 512. OSX 10.15.7, Pro Tools 2022.10. Carbon (AVB), Lynx Aurora 16(n) (Thunderbolt) |
#15
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Re: I/O Error Regarding Output Paths
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#16
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Re: I/O Error Regarding Output Paths
Could those of you having this issue please get a case started so we can start getting additional information to Engineering?
I'll be out of the office for a few days, but please post or DM me your case numbers so I can shepherd them. https://avid.secure.force.com/pkb/ar...-Case-Creation Mark
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#17
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Re: I/O Error Regarding Output Paths
Hi Matt and everyone,
Pro Tools 2021.10 was released today. You should start seeing the download available in your Avid account shortly, if not there already. We have some exciting updates for Carbon which include preamp control from Pro Tools and Optical S/PDIF support. These have been two of the most popular feature requests so we're happy to bring them to you. Hope you enjoy these additions! You can find the Release Notes here. What's New guide with info on each new feature here. And, Carbon preamp control video here.
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
#18
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Re: I/O Error Regarding Output Paths
Cool, thanks Kyle!
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#19
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Re: I/O Error Regarding Output Paths
I'm baaaack!
Can anyone experiencing the issue get a case going please so we can begin to collect some more detailed information for Engineering to fix the issue? Thanks! https://avid.secure.force.com/pkb/ar...-Case-Creation Mark
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#20
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Re: I/O Error Regarding Output Paths
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I will open a case if I still have this issue after trying all the fixes And I will post some screen shots of exactly what is going on or even possibly make a quick screen recording I only recently upgraded to 2021.10 about two weeks ago (don't remember it being anything I noticed before that update) And have been doing video stuff for most of that time and just this weekend started opening my old sessions and some of them are correct (I/O) and some them aren't . What is frustrating is I can't get either importing saved correcting I/O settings or reseting the Hardware setup I 'll post some screen shots to illustrate ......
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... |
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