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#1
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iLok lost... I can't transfer my licence on my new ilok...
Hello, i lost my iLok few month ago.
I have my RMA, my ASC, my ilok user id, well all is good to switch my Pro Tools licence on the new iLok. But, i have this error message : HTML Code:
Error trying to create lost iLok case. Please try again later or call the Customer Support. Anyway, maybe it's another issue. I juste need some support, i really need to have Pro Tools back , and as we can't contact Avid directly by phone, it's really complicated. Thanks. |
#2
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Re: iLok lost... I can't transfert my licence on my new ilok...
I’d be contacting PACE.
Sent from my iPhone using Tapatalk |
#3
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Re: Lost iLok, Avid Support Error
Hello, i have exactly the SAME issue.
As we can't contact Avid by phone or mail (or i just don't know how), it's very hard to fix that. We really need some help because we're a bit lost and we really need Pro Tools. Thanks :) |
#4
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Re: iLok lost... I can't transfert my licence on my new ilok...
Are you sure it comes from Pace ?
You mean i should contact them to get back my old iLok serial number? any Avid pro member to tell me if i should put the serial number of my NEW iLOK ? (what i did and i have this error message), or the serial of the OLD ONE, the lost one (which i haven't as i have another computer now...) ? |
#5
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Re: iLok lost... I can't transfert my licence on my new ilok...
If I was getting an error message regarding my iLok, I’d contact PACE as they’re the manufacturer. That’s why I suggested contacting them.
It’s unclear, we’ll at least to me, if it’s a Pro Tools issue. Sent from my iPhone using Tapatalk |
#6
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Re: iLok lost... I can't transfert my licence on my new ilok...
I don’t understand what the issue is !?
You started an RMA with Pace/iLok to get a log so Avid can take action on your case but you are asking what iLok serial number you need to put in! The RMA should have showed you what steps to take as thats what it is for. You can NOT transfer any licenses from your iLok account to a new iLok key since it has been reported lost or stolen so the best you can hope for is that Avid help you with a new license which you will have to wait for until Pace have done due diligence. Again Avid have no obligations to hand out a new replacement license but as far as I know they do help out but you need to do the correct steps. Even if you found your old iLok key the licenses are now deactivated and gone. You will need to get a new license for PT as there are none in your name anymore after reporting the ilok lost or stolen. The licenses that was on your lost ilok are lost and deactivated so you will have to wait for Avid to contact you. If you had TLC and or Zero Downtime on the lost ilok key then Pace provides 30 day licenses for most plugins until you sorted out the rest. If you didn’t have Zero Downtime then you will have to contact the developers yourself and explain what happened and hope for the best. The devs have no obligations to give you new licenses so thats why it is CRUCIAL to pay for Zero DT which is insurance just like your car insurance. Avid just dont hand out licenses when people loose their stuff. iLok key is a valuable little thing as it holds the licenses to run your setup so follow the steps and someone will contact you when they recieved what they need from you.
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Best Regards Christopher #thestruggleisreal ————————————— South Side Music Group WEBHOME ————————————— |
#7
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Re: iLok lost... I can't transfert my licence on my new ilok...
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You will need to start up an RMA with PACE as that's part of the Lost, Stolen or Broken iLok procedure. You can click here for more info. |
#8
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Re: Lost iLok, Avid Support Error
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Started a support case for you and will get this solved.
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#9
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Re: iLok lost... I can't transfer my licence on my new ilok...
Hey,
I'm having the same issue! I lost my iLok, bought a new one, submitted the RMA, spent money buying the ASC and now I'm trying to submit the dangle replacement form, but it keeps saying: "Error trying to create lost iLok case. Please try again later or call the Customer Support."... I got all the information that the form asks for. Anyone, can you please help? It sucks to buy access to support only to not be able to get it. Thanks! |
#10
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Re: iLok lost... I can't transfer my licence on my new ilok...
Welcome to the community.
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