Registration problems - unable to extend Update Plan or get 3P plugins

[Cowboy Bob]

Title says it all. I love this thing. Sound quality is really good, IMO, and the hybrid engine is a really clever implementation.

However...

I tried three times to register the damn thing and it kept failing. Yes I opened a ticket. Third time it took, but it would not let me extend my perpetual license as I had planned. It kept telling me I wasn’t qualified to extend. Don’t get that. I am current until like the end of ‘21.

Ok not a huge thing I guess, so now I have a license of HEAT, and the complete plugin bundle, but none of the bonus software. I already have most of the plugins from the complete bundle, except for like the “Pro” series..(Pro multiband comp etc.) and I do like Smack on certain sources though.

I wasn’t sure if it had to be registered before firing it up to allow firmware update. I guess not, because after two failed attempts at registering I said screw it, let’s see if it’ll run. It does, and does so very well.

The long and short of it is; I think I got it registered, but I got none of the additional software that was supposed to come with it.