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  #1  
Old 06-12-2024, 10:34 AM
Jeff Schmidt Jeff Schmidt is offline
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Location: San Francisco CA
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Default Graphics waveform vanish

Major Graphics issues on brand new M2 Ultra MacStudio 192gb ram - Sonoma 14.4

PT Ultimate 2024.3.1
MTRX STUDIO

Everything is freshly installed, and the session is brand new and created on this new system.

The waveforms disappear and impose on other parts of the screen when scrolling.

I opened the session in native and rosetta, and the same issues appear similarly.

I posted a video of the issue on the Avid user FB group and submitted a support ticket. It's seriously impeding my ability to work.

Does anyone know of a fix/workaround?

https://www.facebook.com/715676478/v...5364224003871/
__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU
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  #2  
Old 06-12-2024, 11:38 AM
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creativecontrol creativecontrol is offline
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Default Re: Graphics waveform vanish

Greetings,

What video resolution are you currently running and how many displays do you have - and are any mirrored?

best,


Jeff
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  #3  
Old 06-12-2024, 12:07 PM
Jeff Schmidt Jeff Schmidt is offline
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Default Re: Graphics waveform vanish

3 x 27' 3008x1692 - extended displays

__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU

Last edited by Jeff Schmidt; 06-12-2024 at 01:02 PM.
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  #4  
Old 06-12-2024, 01:41 PM
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creativecontrol creativecontrol is offline
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Default Re: Graphics waveform vanish

...is 3008x1692 the UI looks like - which would mean you are actually running at a native resolution of 6016x3384?

best,


Jeff
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  #5  
Old 06-12-2024, 02:09 PM
Jeff Schmidt Jeff Schmidt is offline
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Default Re: Graphics waveform vanish

Not sure I understand. I have PT on the center monitor at 3008x1692

The other 2 have Chrome/Soundminer/DADMAN, Plugin Windows, and the Internal Renderer Window up.

None of the other Apps show any of these kinds of issues.
__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU
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  #6  
Old 06-12-2024, 04:42 PM
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creativecontrol creativecontrol is offline
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Default Re: Graphics waveform vanish

Can you please log a case and send the case# so we can dig into it? Thanks.

https://avidtech.my.salesforce-sites...-Case-Creation

best,


Jeff
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  #7  
Old 06-12-2024, 04:51 PM
Jeff Schmidt Jeff Schmidt is offline
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Default Re: Graphics waveform vanish

The case was submitted earlier today. Chat bot responded by suggesting I trash prefs. I replied that it didn't help.
__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU
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  #8  
Old 06-21-2024, 12:16 PM
Jeff Schmidt Jeff Schmidt is offline
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Join Date: Jul 2001
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Posts: 333
Default Re: Graphics waveform vanish

Yay, 2024.6 new features.

Boo this graphics bug persists.
__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU
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  #9  
Old 06-21-2024, 02:04 PM
BScout BScout is offline
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Default Re: Graphics waveform vanish

Seems Marco has told you on FB that this is an Apple issue. Possibly the fix is in Sequoia.
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  #10  
Old 06-21-2024, 03:11 PM
Jeff Schmidt Jeff Schmidt is offline
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Join Date: Jul 2001
Location: San Francisco CA
Posts: 333
Default Re: Graphics waveform vanish

I remember someone (maybe even named Mrco) suggesting that Apple needs to fix a graphics error that literally no other software, including other DAWS, seems to have.
__________________
2024 MacStudio M2 Ultra 192 GB RAM
Sonoma 14.4
PT ultimate 2024.3.1
MTRX STUDIO

Old System:
MAC PRO 7.1
192 GB RAM
Catalina OS 10.15.7
PT Ultimate 2022.6
HDX 2 w MTRX, Dadman
9.1.4 Dolby Atmos over Dante to external RMU
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