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Old 04-16-2020, 11:50 AM
Mr.Golden Mr.Golden is offline
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Default General Lag issues in Pro Tools Ultimate - Windows 10

Hello all, I hope this finds you well and safe!

So specifically, I have this lag issue with
  • R and T zoom controls
  • Holding down shift and mouse-wheel scrolling from side to side
  • Using the smart tool edit clips in grouped sets of tracks. IE editing 8 tracks simultaneously. OR --> Smart tool increase/decrease size of clips for editing.
  • Grabber tool function for selecting and moving clips.
  • F key command for fades on clips.
  • Playback lag on spacebar command
  • "Tab to transient" function
  • a and s functions for quick and easy cropping of clips
  • Editing very quickly, using a quick sequence of any of the above cause a 2 second pause.


As you can see, this adds up to one very frustrating editing experience. Every function contributes to an extra beat of time.

My task is to tightly cut out approximately 50 words out of a single noisy recording, times 150 subjects. There is a near and far mic and both need individual de-noising treatment.

The session audio is 24 bit / 96Khz and I am editing 8 tracks simultaneously. However, only 2 of the 8 tracks are active as "voices". The remaining tracks are still visible but de-activated. There are no plugins running. All processing is happening in Audiosuite.


Given the horse power of my DAW, I am shocked that this is happening at all. Then again, I haven't used Windows in years so I may be missing something. Any suggestions are welcome. Thank you in advance.


Computer
Model : GigaByte Z390 AORUS MASTER Default string
Serial Number : Default*******
Chassis : Default string Desktop
Mainboard : GigaByte Z390 AORUS MASTER-CF
Serial Number : Default*******
BIOS : AMI (OEM) F11c 12/18/2019
Intel vPro : 12.0.22.1310
Total Memory : 64GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (8C 16T 4.7GHz/5GHz, 4.3GHz IMC, 8x 256kB L2, 16MB L3)
Socket/Slot : FC LGA1151

Chipset
Memory Controller : Gigabyte Core8S (Coffeelake-S) Host Bridge/DRAM Registers 100MHz, 2x 32GB DIMM DDR4 2.13GHz 128-bit

Memory Module(s)
Memory Module : Corsair/Hynix (Hyundai) CMK64GX4M2E3200C16 32GB DDR4 2Rx8 PC4-25600U DDR4-3200 (15-15-15-37 4-52-17-6)
Memory Module : Corsair/Hynix (Hyundai) CMK64GX4M2E3200C16 32GB DDR4 2Rx8 PC4-25600U DDR4-3200 (15-15-15-37 4-52-17-6)

Video System
Monitor/Panel : HPN HP Z24nf G2
(1920x1080, 23.8")
Monitor/Panel : HPN HP Z24nf G2
(1920x1080, 23.8")
Video Adapter : NVIDIA GeForce RTX 2060 SUPER (34CU 2176SP SM6.4 1.47GHz/1.7GHz, 4MB L2, 7.9GB 14GHz 256-bit, PCIe 3.0 x16)
Video Adapter : NVIDIA GeForce RTX 2060 SUPER (34CU 2176SP SM6.4 1.47GHz/1.7GHz, 4MB L2, 7.9GB 13.6GHz 256-bit, PCIe 3.0 x16)

Graphics Processor
CUDA : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.7GHz, 4MB L2, 8GB 13.6GHz 256-bit)
OpenCL : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.7GHz, 4MB L2, 8GB 13.6GHz 256-bit)
D3D 11 : NVIDIA GeForce RTX 2060 SUPER (2176SP 34C 1.47GHz/1.7GHz, 4MB L2, 7.9GB 13.6GHz 256-bit)
OpenGL : GeForce RTX 2060 SUPER/PCIe/SSE2 (8GB)
OpenGL : GeForce RTX 2060 SUPER/PCIe/SSE2 (8GB)

Storage Devices
Disk : Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
Disk : Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
Disk : Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
Disk : Samsung SSD 970 PRO 1TB (1TB, PCIe3x4/NVMe, SED)
Disk : WDC WD30EZRX-00MMMB0 (3TB, USB2/SATA300/600, 3.5")
Disk : Seagate ST5000LM000-2AN170 (5TB, USB2/SATA300/600, 2.5", 5526rpm, SED)

Logical Storage Devices
KOMPLETE 12 ETC (F:) : 931GB (NTFS, 4kB) @ Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
AUDIO SSD (D:) : 931GB (NTFS, 4kB) @ Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
VIDEO SSD (E:) : 931GB (NTFS, 4kB) @ Samsung SSD 860 EVO 1TB (1TB, SATA600, 2.5", SSD, OPAL)
Recovery : 529MB (NTFS, 4kB) @ Samsung SSD 970 PRO 1TB (1TB, PCIe3x4/NVMe, SED)
Hard Disk (C:) : 953GB (NTFS, 4kB) @ Samsung SSD 970 PRO 1TB (1TB, PCIe3x4/NVMe, SED)
PRO SFX (G:) : 5TB (exFAT, 128kB) @ Seagate ST5000LM000-2AN170 (5TB, USB2/SATA300/600, 2.5", 5526rpm, SED)
ExFAT (H:) : 931GB (exFAT, 128kB) @ WDC WD30EZRX-00MMMB0 (3TB, USB2/SATA300/600, 3.5")
Hard Disk : 95MB (FAT32, 1024bytes) @ Samsung SSD 970 PRO 1TB (1TB, PCIe3x4/NVMe, SED)

Peripherals
LPC Hub Controller #1 : Gigabyte Z390 (Cannon Point) LPC/eSPI Controller
LPC Legacy Controller #1 : T2 86-88
Audio Device : Gigabyte ICH300 (Cannon Point) cAVS
Audio Codec : Realtek Semi 1220
Audio Device : ASUS TU106 High Definition Audio Controller
Serial Port(s) : 1
Disk Controller : Intel ICH300 (Cannon Point) Shared SRAM
Disk Controller : Gigabyte ICH300 (Cannon Point) SATA AHCI Controller
Disk Controller : Samsung NVMe SSD Controller SM981/PM981
USB Controller #1 : Gigabyte ICH300 (Cannon Point) USB 3.1 xHCI Host Controller
USB Controller #2 : ASUS TU106 USB 3.1 Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Peripherals
Media Player : Seagate Portable (4.55TB)
Media Player : WD My Book 1140 (931.4GB)

Network Services
Network Adapter : Intel(R) Ethernet Connection (7) I219-V (Ethernet)
Network Adapter : Realtek USB GbE Family Controller (Ethernet, 1000Mbps)

Operating System
Windows System : Microsoft Windows 10 Professional 10.0.18363
Platform Compliance : x64

Last edited by Mr.Golden; 04-17-2020 at 09:55 AM.
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  #2  
Old 04-16-2020, 01:27 PM
Mr.Golden Mr.Golden is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

I should add, this is a progressive thing that gets worse with time. From opening the session to a few hours in, it goes from slight to excruciating
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  #3  
Old 04-16-2020, 04:11 PM
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The Weed The Weed is online now
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Try going into Preferences and UNchecking: “Separate Clip” Operates On All Related
Takes.

As my clips built from editing, the time it took to separate at cursor also climbed. Unchecking this allowed the editing time to be instant, as it should be. Found this advice in another Thread.
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Old 04-16-2020, 04:52 PM
Mr.Golden Mr.Golden is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Hello the Weed, I had a look and that option is not checked. But thank you for the suggestion. At times, the lag is almost a stutter until it snaps into place. Sort of choppy-like.

I have never encountered this much lag in a system this powerful. Then again, perhaps my tolerance has gone down for such occurrences. There are moments when it takes a full second before responding to a command though it is still quite random.
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Old 04-17-2020, 10:02 AM
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

A CD or DVD in a drive? Is the video engine on or off? What is the buffer size?
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  #6  
Old 04-17-2020, 10:55 AM
Mr.Golden Mr.Golden is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Good questions. There is no CD/DVD drive in this machine.

Regarding buffer size, that is a whole other can of worms and I intend to field a separate thread after exhausting all options first.

In short, 256 - 2048.

I am changing the buffer size constantly due to clicks, pops, and distortion commencing. It is a UAD Apollo x6 TB 3 device. The temporary fix for this problem is to simply switch the buffer size in either direction until it creeps in again. It is quite random.

Because I edit fast, it tends to choke up the system. The faster I go, the more the lag there is. If I edit slow, the lag is very slight but still there
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Old 04-17-2020, 05:02 PM
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Have a look at this thread, there may be something there to help.

I have read online that some on Windows are having issues with UAD drivers.
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  #8  
Old 04-17-2020, 07:57 PM
AUM Yogi AUM Yogi is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Can I suggest you also check your GPU driver. Protools is very picky about this parameter. Last week I opened up my HP Z4 workstation to do some work. There wasn’t much to the session yet Protools kept stopping. I looked in the HP system advisor and it showed that the graphics driver I had was no longer supported. Updated the driver and all is well again.
The strange thing for me is the driver that I had was previously the right one then for some reason the next day it wasn’t.


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  #9  
Old 04-20-2020, 04:10 PM
Mr.Golden Mr.Golden is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

Thanks for the tip Mr. WEED!

Yogi, good point. I did need to update the driver but sadly, it changed nothing. Still slow response to fast editing.

Even if this cannot be improved, it would be nice to know what it actually is that is causing the lag. Thanks
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  #10  
Old 04-21-2020, 10:25 AM
yop22 yop22 is offline
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Default Re: General Lag issues in Pro Tools Ultimate - Windows 10

I tried 2020.3 and also noticed that editing was very slow on Windows, especially when editing multiple tracks together. I also noticed it had to do with automation since disabling "automation follows edit" made it quick again.
I went back to 2018.7...
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