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Old 09-17-2016, 04:58 PM
Jantex Jantex is offline
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Join Date: Nov 2011
Location: Slovenia
Posts: 20
Default Renewed my HD support 12 days after expiration - cannot refresh my HD plan licence

Today I renewed my HD support plan 12 days after expiration so I was still in grace period. When I went into my iLok Licence Manager, I couldn't refresh the subscription for Pro Tools HD Plan. After I tried few times, I even "deactivated" my licence which then moved to the tab under "unavailable activations" and now I cannot even bring this expired licence back to my iLok.

How can I obtain now new licence in order to use my renewed support plan and Avid plugins that come with support?

Best regards, Tine
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