Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Post Production > Post - Surround - Video

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-20-2009, 12:41 PM
deardaddy deardaddy is offline
Member
 
Join Date: Jun 2003
Location: Liege - Belgium
Posts: 389
Default PT HD 7.4 crashes when closing a session

At least once a day, PT crashes (it does not quit, the magic color ball rolls forever ...) when closing a session.
It happens when the region list window appears (I guess it is the last window before a session is completely closed).

I did all the usual troubleshooting tips ...

Any idea ?

Thanks for your time.


Pascal
__________________
Pascal Zander
Stand up
Audio recording & post
www.standup.be

MacPro 2019 16 Core
10.15.7
PT Ultimate 2021.3.1
HDX 1
D-Command
Reply With Quote
  #2  
Old 05-20-2009, 02:23 PM
Roy Pahlman Roy Pahlman is offline
Member
 
Join Date: Dec 2002
Location: Los Angeles, Ca.
Posts: 169
Default Re: PT HD 7.4 crashes when closing a session

Have you trashed the Digidesign Databases? Try throwing them away from all drives, empty the trash and re-start ProTools. Just a thought, I hope it helps.
Reply With Quote
  #3  
Old 05-20-2009, 03:45 PM
deardaddy deardaddy is offline
Member
 
Join Date: Jun 2003
Location: Liege - Belgium
Posts: 389
Default Re: PT HD 7.4 crashes when closing a session

Thanks Roy for the reply.
Yes I trashed all database, emptyy the trash and restarted several times but I still have the same problem.
The "funny" thing is that this problem happens on 2 of our 3 macs G5 here.
All 3 macs have the same setup (HD 2 accel), same version of OS, ... but one is still on PT 7.2, this is the one which has no problem closing any session.
__________________
Pascal Zander
Stand up
Audio recording & post
www.standup.be

MacPro 2019 16 Core
10.15.7
PT Ultimate 2021.3.1
HDX 1
D-Command
Reply With Quote
  #4  
Old 05-20-2009, 05:17 PM
Roy Pahlman Roy Pahlman is offline
Member
 
Join Date: Dec 2002
Location: Los Angeles, Ca.
Posts: 169
Default Re: PT HD 7.4 crashes when closing a session

Does it happen with multiple sessions or just one? I'm thinking corrupted files could be the problem since it happens at the region list.
Reply With Quote
  #5  
Old 05-20-2009, 11:31 PM
deardaddy deardaddy is offline
Member
 
Join Date: Jun 2003
Location: Liege - Belgium
Posts: 389
Default Re: PT HD 7.4 crashes when closing a session

It happens with all kinds of sessions, it looks like it is not related to particular sessions.
At onepoint I thought that it might be because I'm used to do a "command + s" just before closing a session, I thought I was doing it too fast before closing ...

It really is random.

This problem happens to different operators using different templates, different hard drives ...

It looks more like a PT bug but I don't understand what it can be related to.
__________________
Pascal Zander
Stand up
Audio recording & post
www.standup.be

MacPro 2019 16 Core
10.15.7
PT Ultimate 2021.3.1
HDX 1
D-Command
Reply With Quote
  #6  
Old 05-21-2009, 02:16 AM
Frank Kruse Frank Kruse is offline
Member
 
Join Date: Dec 2002
Location: old europe
Posts: 6,021
Default Re: PT HD 7.4 crashes when closing a session

Quote:
Originally Posted by deardaddy View Post
The "funny" thing is that this problem happens on 2 of our 3 macs G5 here.
All 3 macs have the same setup (HD 2 accel), same version of OS
And your setup is?
__________________
PTHDnPCIe 2024.6 (OSX13.6.7), 8x8x8, MacPro 14,8, Decklink SDI 4k, SYNC HD, Nanosyncs HD, 64GB RAM, Xilica Neutrino, Meyersound Acheron
Reply With Quote
  #7  
Old 05-21-2009, 03:01 AM
deardaddy deardaddy is offline
Member
 
Join Date: Jun 2003
Location: Liege - Belgium
Posts: 389
Default Re: PT HD 7.4 crashes when closing a session

the setup is :
Mac G5 (2x2,3GHz)
Tiger 10.4.11 (not sure of that, it might be 10.4.9, I'm not at the studio now)
PT HD 7.4 cs8
Audio on internal SATA drive (not the system drive)

The same setup works without any problem with PT HD 7.2
__________________
Pascal Zander
Stand up
Audio recording & post
www.standup.be

MacPro 2019 16 Core
10.15.7
PT Ultimate 2021.3.1
HDX 1
D-Command
Reply With Quote
  #8  
Old 05-21-2009, 08:29 AM
Frank Kruse Frank Kruse is offline
Member
 
Join Date: Dec 2002
Location: old europe
Posts: 6,021
Default Re: PT HD 7.4 crashes when closing a session

Quote:
Originally Posted by deardaddy View Post
the setup is :
Mac G5 (2x2,3GHz)
Tiger 10.4.11 (not sure of that, it might be 10.4.9, I'm not at the studio now)
PT HD 7.4 cs8
Audio on internal SATA drive (not the system drive)

The same setup works without any problem with PT HD 7.2
Hm. Seems ok. Have you also tried trashing all PT prefs and checked if all the plugs and 100% compatible?
__________________
PTHDnPCIe 2024.6 (OSX13.6.7), 8x8x8, MacPro 14,8, Decklink SDI 4k, SYNC HD, Nanosyncs HD, 64GB RAM, Xilica Neutrino, Meyersound Acheron
Reply With Quote
  #9  
Old 05-21-2009, 09:49 AM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,877
Default Re: PT HD 7.4 crashes when closing a session

Have you tried any of the other troubleshooting, such as testing from a different drive, testing from a new admin account, removing all plug-ins and testing, etc?

Make sure ALL plug-ins are compatible, as Frank said - having even one incompatible plug-in installed can cause all kinds of problems. You can use the Tech Support Utility from the General Troubleshooting thread to post a plug-in version list. The plug-in compatibility grid can be found here.
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #10  
Old 05-21-2009, 01:49 PM
deardaddy deardaddy is offline
Member
 
Join Date: Jun 2003
Location: Liege - Belgium
Posts: 389
Default Re: PT HD 7.4 crashes when closing a session

Thank you for the answers.
Yes, all prefs were trashed, did not install on another admin account, system drive is always the same but different audio drives are used and same behavior no matter which audio hard drive is used (internal SATA, Glyph FW400, ...), did not remove all plug ins.

I checked the compatibility page but it says that PT 7.1 to PT 7.4 uses the same plug ins version.
We have 3 mac, 2 are completely identical (same OS, same plug ins, ...) except that one has PT HD 7.2 and one has PT HD 7.4
The PT HD 7.4 machine has that problem and not the other.
The other machine showing the same problem has PT HD 7.4 and other plug ins installed (which were fine under 7.2).

I'll get a plug ins list ASAP

Thank you for your time


Pascal


PS : we also installed Leopard and PT HD 8 on an external HD to test PT HD 8, we never had this particular problem during our testing (we used the 2 "problematic" machines for the testing)
__________________
Pascal Zander
Stand up
Audio recording & post
www.standup.be

MacPro 2019 16 Core
10.15.7
PT Ultimate 2021.3.1
HDX 1
D-Command
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT 10.3.8 Crashes after closing session drvibb Pro Tools 10 2 03-20-2014 03:17 PM
Crashes when (exiting/closing a session) louieshowers Windows 38 11-16-2013 06:17 AM
Closing one session crashes PT every time digidesigner Pro Tools TDM Systems (Mac) 13 03-23-2009 04:31 AM
Crashes when closing session Pro tools 7.0 Drive 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 01-07-2006 01:34 AM
pro tools app. crashes when closing session Blake Henderson 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 5 07-27-2001 04:22 PM


All times are GMT -7. The time now is 05:40 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com