Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 04-14-2024, 10:51 AM
sw rec sw rec is offline
Member
 
Join Date: Oct 2005
Location: Colo Spgs Colo
Posts: 6,436
Default Re: Wrong Expiration Dates on Support Extension?

I went ahead and bought the “ultimate perpetual support plan” update to beat the price increase for a year, but I haven’t redeemed the Sweetwater code yet….my current plan doesn’t expire until the first of June. So, if I activate it now, it does in fact ADD ON to my existing plan, as opposed to starting over the moment I activate it?
Reply With Quote
  #12  
Old 04-15-2024, 09:33 AM
tetonica's Avatar
tetonica tetonica is offline
Member
 
Join Date: May 2019
Location: Brooklyn, NY
Posts: 66
Default Re: Wrong Expiration Dates on Support Extension?

Quote:
Originally Posted by cvicente22 View Post
You're welcome tetonica! Yes it was a reinstatement. I've already informed our support team to make some adjustment.
Hi Charles, thanks for your help!

The support team just fixed the expiration date for my Pro Tools permanent license support, and I can confirm the date looks correct on both my Avid products page and on the iLok License Manager!

Thanks again, cheers
Reply With Quote
  #13  
Old 04-17-2024, 05:36 AM
cvicente22's Avatar
cvicente22 cvicente22 is offline
Avid
 
Join Date: Jan 2018
Location: Philippines
Posts: 498
Default Re: Wrong Expiration Dates on Support Extension?

Quote:
Originally Posted by audiobob View Post
Thank you Charles!
Hi audiobob - Your case 04782051 has been resolved. You should receive an update as well via case ticket.
__________________
Regards,
Charles
________________
To create an Avid Support Case, you may go to https://avidtech.my.site.com/avidsup...t-support-page
Reply With Quote
  #14  
Old 04-17-2024, 10:18 PM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 3,077
Default Re: Wrong Expiration Dates on Support Extension?

Quote:
Originally Posted by sw rec View Post
I went ahead and bought the “ultimate perpetual support plan” update to beat the price increase for a year, but I haven’t redeemed the Sweetwater code yet….my current plan doesn’t expire until the first of June. So, if I activate it now, it does in fact ADD ON to my existing plan, as opposed to starting over the moment I activate it?


Definitely don’t redeem your Sweetwater code with Avid until after your current Plan ends, as the “clock starts ticking” the moment your code is redeemed
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Renewed my HD support 12 days after expiration - cannot refresh my HD plan licence Jantex Licensing & Accounts 0 09-17-2016 04:58 PM
Expiration Info On iLok Wrong moonspoon Pro Tools 12 2 05-02-2015 01:51 PM
Product support dates Muzikill Pro Tools M-Powered (Win) 1 07-22-2013 06:47 AM
wrong dates on "session created/last opened etc." jlcnyc 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 02-24-2006 09:30 PM


All times are GMT -7. The time now is 01:13 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com