Error missing iLok on Macbook USB 3.0 : Workaround

[wavy]

Hello all.

I'm new to this forum so this is my first post.
I had a search inside existing threads to see if someone has already been talking about my problem. I didn't, so here is my story.

I actually have found a workaround already, so this is more an answer thread than a question.

I have had issues detecting the iLok 2 dongle on my Mac since I bought it (later March 2013). It's a Macbook Pro Retina 15".
I contacted both Apple and PACE support, but none of them could give me a solution.

Here is the workaround:
I rather plug the iLok on a USB 2.0 HUB, which I plug itself into the built-in USB 3.0 port on the Mac.

This works like a charm. The hub was 15€ (20$).

I believe PACE is looking for a real solution to this, as they made me understand through mail exchanges, so maybe in some weeks/months will there be a driver upgrade fixing the whole thing.

Hope that this might help some of you.

Regards,
Benjamin

[Stig Eliassen]

Welcome to the forums, and thanks for sharing your story. We do love happy endings around here

[aaquilato]

This post is quite old YET THIS PROBLEM STILL EXISTS.
I recently purchased a new (2015) MBP with USB3 ports and I'm having the same exact problem. I am going out to buy a USB HUB to see if this "work around" fixes things.
After all this time you'd think Pace & Avid would try to help each other fix this sort of stuff. I've run into the Pace ILok scenario before with Sonnox plugins on the Venue. If the Windows OS within the Venue system isn't running the latest Pace ILok driver the Sonnox plugins aren't recognized.
What makes matters worse is all the finger pointing between the manufacturers. No one will take responsibility for this.
What a load of crap.
End of rant.