HDX + PT 2021.3.1 off to a bad start. Avid?

[innerbooty]

Greetings,
I just posted some of this in the Cheesegrater thread but wanted to re-post to the wider community. Apologies for double posting. Extremely frustrated right now.

1. If I could get some Avid assistance that might be nice, because I have a brand new annual Pro Tools Ultimate subscription, and when I call the Support number and punch in my ACTIVE System ID it tells me I don't have active support for this System ID. It says right in my account I have "ExperPlus Support" for this product! Meanwhile, I have been in Support limbo via email for more than six weeks simply because someone transferred me a DigiLink license that came with my HDX card, and my whole account was thrown into chaos, and they can't figure it out. And I can't get through the support on the phone!

2. I was calling support because I am literally just getting my new HDX rig setup - 2009 Cheesegrater flashed to 5,1 running Mojave with a Metal GPU, new 1TB SSD in a SATA slot, 32GB RAM, HDX card. Nothing else running on the machine. No firewire drives. Not other apps open except Firefox. I was just playing a super basic session at 96K listening to some high-res album masters. About two minutes in playback stops and I get an AEA -9073 error. What?! Playing a tiny, simple PT session from an HDX card? Very frustrating and makes me nervous about the prospects for this new rig. (screenprint attached)



Any advice would be super appreciated. Thanks!!

[Rajsmoove]

That error says a drive issue. I would start there. maybe put the ssd in one of the drive slots instead of pcie. check your ram cache as well.

Im on a 4,1 flashed to 5,1 with Metal GPU, 4 internal drives, hdx, 2 uad cards, 16gb ram, network recording drives all running on 2021.3.1. I haven't had any issues like that even at 96k.

good luck with support!

[innerbooty]

Ok, thanks. My SSD is in a SATA bay now, but thinking I will move over to one of the PCIe solutions. I'm sure I will figure this out, since I am pretty sure, as you mentioned, my system should be fine. The support issue is actually more frustrating...

[K Roche]

Dont really have an answer but just a couple questions and observations

#1 I assume you are using OS Mojave (10.14.6) ?
# 2 I assume the "high-res album masters" are 96k ?

If yes on both those, then consider perhaps there is something got corrupted in importing those album master files
Try re importing them
Or simply try some other files at any sample rate or record something and see if you get the same error

Also note SSD SATA only gets a practical transfer rate of about 600 mbs
although significantly more expensive a good Pcie SSD should get at least double that Just a thought .....