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#1
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Pro tools license gone, vanished, no record of purchase history on avid site
Went to launch Pro Tools, says I have not had a valid license since 3/30/16. Logged into the Avid website; my purchase history, all record of me paying for Pro Tools monthly for the past year, GONE.
Unable to launch Pro Tools, unable to get anyone one the phone, this is BEYOND FRUSTRATING. I have been billed monthly, was just billed last month, I can see it on my credit card statement. How do I get support for this? The website is an endless circle of terrible design. This is truly awful. |
#2
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Re: Pro tools license gone, vanished, no record of purchase history on avid site
Sorry to hear this. I will escalate your case.
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Studio rig - Pro Tools|HDX 2018.7 | Logic Pro X.4.2 | Avid HD I/O (8x8x8) | 6-core 3.33 Westmere w/24GB RAM | OS 10.12.3 | D-Command ES | Eleven Rack | Vienna Ensemble Pro 5 Mobile rig - Macbook Pro i7 w/16GB RAM | UA Apollo 8p | Pro Tools|HD 2018.3 | Logic Pro X.4.2 | OS 10.12.6 |
#3
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Re: Pro tools license gone, vanished, no record of purchase history on avid site
Is this the best/fastest way to get support for this type of issue? Still left unable to launch Pro Tools or track down my license.
How will I be contacted? |
#4
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Re: Pro tools license gone, vanished, no record of purchase history on avid site
Quote:
Regards, TD |
#5
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Re: Pro tools license gone, vanished, no record of purchase history on avid site
Still have not heard anything. Where/when will I be contacted?
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