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  #1  
Old 06-12-2023, 01:36 PM
simon_lgr simon_lgr is offline
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Join Date: Feb 2018
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Default HD Native TB not seen but Playback Engine (and Digitest)

My HD Native Thunderbolt disappeared from the Playback Engine in the middle of the night. It worked fine from February until now.

ProTools Ultimate and HD Driver were uninstalled and reinstalled. Did not work.
MCU reset. Did not work.
FPGA reset. It worked for 10 minutes after the firmware of the unit was reinstalled by ProTools. And then the unit disappeared again... (I tried to reset the FPGA again but it does not work now.)

The unit has the red LED on.
System Info > Hardware > Thunderbolt : The unit is detected.
DigiTest : Not detected.
Audio Midi Setup : Not detected.
Playback Engine : Not detected.
Digidal.kext. Loaded YES.

iLok with Digilink I/O is connected.

Mac Studio M1 Max. Ventura 13.2.1. ProTools Ultimate 2023.6. HD Native Thunderbolt with HD I/O

(We have a second unit for our second room. I've connected it and it is immediately recognized. So it seems related to the HD Native TB unit, not the computer.)

I am out of answers.
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  #2  
Old 06-12-2023, 01:53 PM
emgexclusive emgexclusive is offline
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Join Date: Jun 2013
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

having the same issue with magma express 3T chassis after I installed 2023.6. Rolled back to 2023.3 and still a no show for HDX in the audio output & session


Using a MB Pro 2019, Ventura 13.4, HDX via thunderbolt to symphony I/O mk II. Magma chassis still responds to the cpu starting up and shutting down so the hardware doesn't seem to be the issue. HD Driver?...
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  #3  
Old 06-12-2023, 02:40 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

And the issue with 2023.6 is known about, talked about in multiple (other) threads on DUC with more info.. and requests from Avid for folks to please file support cases/provide more info. Roll back the HD Driver to 2023.3 will get you going.
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  #4  
Old 06-12-2023, 03:01 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

e.g. see this thread: https://duc.avid.com/showthread.php?t=424886

Maybe a mod can round up all the threads on HD driver problems on 2023.6
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  #5  
Old 06-12-2023, 03:15 PM
emgexclusive emgexclusive is offline
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

Rolled back and still no magic.
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2019 MBPro, Ventura 13.6, 2023.9 PT Ultimate HDX (1), 2023.3 HD Driver, Symphony I/O MKII, Magma Express 3T chassis
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  #6  
Old 06-12-2023, 03:29 PM
simon_lgr simon_lgr is offline
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

I must add that the update did not cause my problem. Everything was working fine and it happened out of nowhere in my case. (I did not try to roll back though.)
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  #7  
Old 07-12-2023, 11:31 AM
LAJay LAJay is offline
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Join Date: Apr 2010
Location: Hollywood, CA
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

Has anyone had luck getting their Native TB seen again? I also have the same problem with one of our Native TBs.
I've moved it to another computer running PT 2022.10 and still not seen by PT, DigiTest, etc. It is seen by the computer though. Why would it work fine one day and stop the next?
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  #8  
Old 12-09-2024, 03:23 AM
Rafferty Rafferty is offline
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Default Re: HD Native TB not seen but Playback Engine (and Digitest)

Im having the same problem! Intried EVERYTHING in the avid support page, and still nothing. I connected the unit to my laptop, and it doesn’t work in it either. Just from one moment to another, it stopped working 🙃
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