Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-12-2021, 02:46 PM
ramonetl ramonetl is offline
Member
 
Join Date: Jan 2011
Location: Seattle
Posts: 285
Default Cannot register new S1 and Avid support number for this is a private residence.

Hi all, I got a second Avid S1 as an open box from MusiciansFriend.com and it errors out when I try to register it. The link to the support help lists a phone number to a private residence which is really shocking given those poor folks said they get calls non stop. Two things here and maybe Eddie can do something about the updated number.

1. Does anyone have a working number for support that I can call. Each of the few I tried takes me to a recording which asks for an ASC account which I dont have. I just want to register my new S1.

2. If it just errors out, is it possible someone registered it and i would need to reset that and if so, can this be done if I have no idea if this was even done. I dont want this unit to be treated as used since it was sold to me as a open box new unit with full warranty.

Thanks. Peter
Reply With Quote
  #2  
Old 04-13-2021, 09:38 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 3,014
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Hi, Can you post where you see this number and what it is ?

Go here to create a case https://www.avid.com/learn-and-suppo...-music-support
Reply With Quote
  #3  
Old 04-13-2021, 03:32 PM
ramonetl ramonetl is offline
Member
 
Join Date: Jan 2011
Location: Seattle
Posts: 285
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Quote:
Originally Posted by EddieJones View Post
Hi, Can you post where you see this number and what it is ?

Go here to create a case https://www.avid.com/learn-and-suppo...-music-support
This is the link from the "How do I get help registering" on the registration page. That 650 number for us is the one I called that they said is a home number.

https://avid.secure.force.com/pkb/ar...Category=Audio
Reply With Quote
  #4  
Old 04-13-2021, 06:28 PM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 3,014
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Wow, that page is 10 years old ! Not sure how its still up, will ask someone to remove.
Reply With Quote
  #5  
Old 04-13-2021, 09:32 PM
ramonetl ramonetl is offline
Member
 
Join Date: Jan 2011
Location: Seattle
Posts: 285
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Quote:
Originally Posted by EddieJones View Post
Wow, that page is 10 years old ! Not sure how its still up, will ask someone to remove.
Please ask them to also update the hyperlinks on the registration page. Probably more than one is out of date.
Reply With Quote
  #6  
Old 04-14-2021, 08:47 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 3,014
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

We removed the whole page.
Reply With Quote
  #7  
Old 04-14-2021, 08:50 AM
MCorbin's Avatar
MCorbin MCorbin is offline
Avid
 
Join Date: Jan 2016
Location: New York, NY
Posts: 41
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Can you give me the exact URL of the registration page you are being directed to so I can have a look at those as well?

The ancient page you pointed out has been archived now. Thanks for pointing it out!

m
__________________
Mark Corbin
Avid
Eucon Surface & Pro Tools Product Champion
Audio Services Supervisor

For immediate assistance:
S6 Support - 888-456-3444
Venue Support - 650-237-1711
Euphonix Support - 650-237-1604
Pro Tools Support - 650-237-1700
Reply With Quote
  #8  
Old 04-14-2021, 12:22 PM
ramonetl ramonetl is offline
Member
 
Join Date: Jan 2011
Location: Seattle
Posts: 285
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

Quote:
Originally Posted by MCorbin View Post
Can you give me the exact URL of the registration page you are being directed to so I can have a look at those as well?

The ancient page you pointed out has been archived now. Thanks for pointing it out!

m
This is the URL below. I confirmed that the get help registering link is dead but should that not go somewhere? Also, is there a different page I should be using to register this?

https://www.avid.com/avid-audio-product-registration
Reply With Quote
  #9  
Old 04-15-2021, 11:29 AM
MCorbin's Avatar
MCorbin MCorbin is offline
Avid
 
Join Date: Jan 2016
Location: New York, NY
Posts: 41
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

That registration page is also getting retired/redirected to https://my.avid.com/products/redemption.

I'll chat with the team about adding some relevant "Helpful Links" links to the redemption page or something similar.
__________________
Mark Corbin
Avid
Eucon Surface & Pro Tools Product Champion
Audio Services Supervisor

For immediate assistance:
S6 Support - 888-456-3444
Venue Support - 650-237-1711
Euphonix Support - 650-237-1604
Pro Tools Support - 650-237-1700
Reply With Quote
  #10  
Old 04-15-2021, 11:52 AM
ramonetl ramonetl is offline
Member
 
Join Date: Jan 2011
Location: Seattle
Posts: 285
Default Re: Cannot register new S1 and Avid support number for this is a private residence.

While at it think you can get someone to grab this and help me get registered? It has not yet been touched. Thanks. Peter

Case Detail

Created By Peter A Denny, 4/12/2021 2:53 PM
Case Number 04154666
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Response to avid private email Soliloquay General Discussion 1 05-28-2019 08:08 PM
Hey Avid, your support phone number doesn't work JCBigler Pro Tools 9 1 02-21-2012 03:09 PM
PT9 can't register 002 H/W serial number stvbn@yahoo.com Pro Tools 9 1 12-26-2010 04:43 PM


All times are GMT -7. The time now is 08:17 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com