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#1
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HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
Hello,
Facts : - fresh Mac Studio Ultra - preinstalled 13.2.1 - Protools Ultimate installed via Avid Link - Sonnet Echo III desktop housing a single HDX card (card previously mounted in a Mac Pro 5.1 for years) Protools stars fine, but all I get in the hardware setup page is "Aggregate" i have tried to uninstall/reinstall the latest HD driver (which shows up as "installed " in Avid Link... still no HDX card available Here are a few screenshots to make it all even clearer. did I miss something ? Thanks for your help. Raf |
#2
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
What kind of cable/adapter are you using to connect the expansion chassis to your Mac studio?
Sent from my iPhone using Tapatalk
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#3
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
Tried both short Thunderbolt 3 cable supplied with Sonnet and a longer Apple Thunderbolt 4 1.80m
(I have also tried different slots) |
#4
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
Is your iLok with your Digilink license plugged into the Mac studio?
Sent from my iPhone using Tapatalk
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#5
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
The Ilok is connected... but ouch !.... didn't activate anything like this "Pro Tools Digilink I/O 0 of 1 activations used"
I guess it just took 5 minutes for you to solve it Thanks very much, I guess you pointed in the right direction 🙏 since which release Is this activation required ? I can't remember this for my pre 2021 versions. Raf |
#6
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#7
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
Too bad, I'm on the latest Pro Tools 2023.3... so that's not what will solve my problem.
Any other lead ? do the screenshots tell something wrong ? (except it's in french !) |
#8
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
It seems that others are having the same issue with no clear solution as of yet. Maybe you can go through the support process to further Avid’s awareness of this issue.
https://duc.avid.com/showthread.php?t=423157
__________________
James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#9
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
UPDATE : I guess there is something that has to do with a driver though...
Because, if I carefully read the manual (Sonnet) I should get this in the system infos (PCI) : "driver installed : YES". But I don't. I have this "YES" when the card is installed in my older MAc 5.1 (raw screen capture attached). |
#10
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Re: HDX card not showing (Sonnet Echo III Desktop - Mac Studio Ultra)
Recovery mode start and change security to allow driver to load?
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