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#61
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Re: fader automation stops during pass
We have been investigating this issue and have traced it back to a bad batch of integrated circuits that were installed in some of the initial S1 units. If you experience this issue and suspect you may have one of these units, please contact Avid Customer Support who will help you troubleshoot the issue to determine if your unit needs to be replaced.
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#62
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Re: fader automation stops during pass
4 units all having this behavior.... just called customer support and am awaiting a callback from the Pro Console Department or something like that. How quickly can I expect this callback?
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http://www.robburrell.com PTHD Ultimate/Eucon (latest betas) / Mac Studio Ultra 128GB RAM / Aja T-Tap / Sonnet M.2 4x4 PCIe 8TB / Focusrite 16Line / MTRX Studio / UAD Octo / 32 channel S1 & Dock (5) 2019 Fire HD 10 / Dolby Atmos 9.1.4 /Mastering Suite / 13.0 Sony 360RA |
#63
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Re: fader automation stops during pass
Ok well at least we know what it is, thanks Eddie.
I've opened a case, so hopefully we'll get some movement going on getting these duff surfaces replaced quickly.
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Mac Pro 7,1 16 core, OSX 12.7.3, HD-Native TB, Trinnov MC, MTRX Studio, 2xRME ADA-4, Sync HD, AJA IO XT, Avid Dock, Avid S1, PT Control, Soundflow, PT 2023.12 |
#64
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Re: fader automation stops during pass
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I imagine some are still sitting around waiting to be ordered. |
#65
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Re: fader automation stops during pass
I get the impression from Avid support that they know the range of serial numbers that are affected.
So I suppose they will recall S1's within that range? Only guessing though.
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Mac Pro 7,1 16 core, OSX 12.7.3, HD-Native TB, Trinnov MC, MTRX Studio, 2xRME ADA-4, Sync HD, AJA IO XT, Avid Dock, Avid S1, PT Control, Soundflow, PT 2023.12 |
#66
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Re: fader automation stops during pass
Anyway I would enjoy it if someone would react on my support case 03875698
I thougt we pay for 24 hour support Meanwhile they asked for my adress. Seems that they will send me something new.. Ale
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2 PT HD Ultimate 2023.12 6/12-Core Westmere/ 48/96 GB / OS 10.14.6 / 96 I/O / 192 I/O / Omni / BM Intensity Pro (Driver 11.4.1) 1x PT 2023.12 Rosetta / MacMini M1 / 16 GB / monterey / SSL2+ Last edited by Ale; 03-04-2020 at 11:45 AM. |
#67
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Re: fader automation stops during pass
So the problem is found ! Great !
But can we be sure that all the S1 in store are now without that big problem ?! Do you call back all the affected units ? Is it a wide range of units ? I think we need a little more explanation about that. We want to buy 5 or more units but prefer to be sure about that before. Envoyé de mon iPhone en utilisant Tapatalk |
#68
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Re: fader automation stops during pass
Dang.. same issue here. I guess the unit's going back. Can anyone point me to the best way to get this taken care of? I only see options for annual plan or purchased support, not warrantee support. Thank you!
Last edited by DBboy; 03-04-2020 at 02:45 PM. |
#69
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Re: fader automation stops during pass
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#70
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Re: fader automation stops during pass
DBboy... as per Eddie's instructions:
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__________________
http://www.robburrell.com PTHD Ultimate/Eucon (latest betas) / Mac Studio Ultra 128GB RAM / Aja T-Tap / Sonnet M.2 4x4 PCIe 8TB / Focusrite 16Line / MTRX Studio / UAD Octo / 32 channel S1 & Dock (5) 2019 Fire HD 10 / Dolby Atmos 9.1.4 /Mastering Suite / 13.0 Sony 360RA |
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