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  #11  
Old 07-03-2021, 01:27 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Haven’t opened a ticket yet but I’m about to. I wonder if GC sold me a used/open box unit.
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  #12  
Old 07-03-2021, 01:33 AM
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theAlien theAlien is offline
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Default Re: MTRX Studio Activation issue

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Originally Posted by waynejones253 View Post
Haven’t opened a ticket yet but I’m about to. I wonder if GC sold me a used/open box unit.
This would be a serious bummer! What does GC say? Are they willing to replace it with a new unit?
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  #13  
Old 07-03-2021, 01:39 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Not sure, just got it today in hopes to quickly get set up and go
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  #14  
Old 07-05-2021, 03:36 AM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

Update: apparently the unit was already registered. Guitar Center has some explaining to do why they pawned this off as a brand new unit when that wasn’t the case. Someone is gonna get a pretty gnarly call from me.
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  #15  
Old 07-05-2021, 03:44 AM
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Default Re: MTRX Studio Activation issue

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Originally Posted by waynejones253 View Post
Update: apparently the unit was already registered. Guitar Center has some explaining to do why they pawned this off as a brand new unit when that wasn’t the case. Someone is gonna get a pretty gnarly call from me.
At least it is resolved at the end. Could have been worse, tossing excuses and accusations forth and back for weeks; not unusual in today's world.

Happy to see it resolved.
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  #16  
Old 07-05-2021, 03:09 PM
waynejones253 waynejones253 is offline
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Default Re: MTRX Studio Activation issue

I wouldn’t say it’s “resolved” per se. GC is just telling me “well we just sell the stuff.”
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  #17  
Old 07-24-2021, 12:39 AM
uptown uptown is offline
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Default Re: MTRX Studio Activation issue

FWIW, I had exactly the same issue. I definitely typed the SN correctly, but it was always rejected. Eventually Avid registered it to our account from their side.
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